Client Operations Associate

Garage Agency & Co. • New York, NY

8d

About The Position

Garage is modernizing how America buys and sells the vehicles and equipment that keep communities safe. Our AI-powered marketplace automates every part of the transaction—appraisals, payments, paperwork, freight, warranty, and financing—reducing what once took months down to minutes. By replacing broken, manual processes with modern software, Garage helps critical equipment reach communities faster—saving taxpayer dollars and supporting the industries that keep America running. We've raised $18M to date, and are backed by Y Combinator, Initialized Capital, Infinity Ventures, FJ Labs, and other leading investors. In this role, you will Maintain operational accuracy and visibility — update and manage trackers, spreadsheets, and internal systems to ensure deal status, documentation, and timelines are always current. Problem-solve and exercise judgment — identify issues, gather missing information, resolve straightforward requests efficiently, and escalate when needed to keep deals moving. Operate with speed and precision — manage multiple active transactions at once while maintaining high attention to detail in a fast-moving environment. Internal Collaboration — own the operational coordination between clients, Sales, and Engineering to ensure issues are resolved efficiently and accurately. Support users in navigating the product — help buyers and sellers understand how to use the Garage platform and complete required actions smoothly.

Requirements

• Is confident navigating spreadsheets, trackers, and multiple data sources with the ability to interpret and communicate insights clearly.
• Skilled at engaging with customers and building trust through clarity, responsiveness, and professionalism.
• Able to prioritize and manage multiple active requests and deadlines efficiently.
• Comfortable working in fast-paced, dynamic environments while maintaining attention to detail.
• Bachelor's degree from an accredited university.
• 3+ years of experience in operations, customer-facing, or analytical roles.
• Strong organizational skills with exceptional attention to detail.
• Demonstrated ability to handle client concerns professionally via phone and email.

Nice To Haves

• Proficient with ticketing and project management tools (e.g., Pylon, Notion) to manage tasks, workflows, and client requests
• Experience operating in an early-stage or high-growth startup environment.

Responsibilities

• Maintain operational accuracy and visibility — update and manage trackers, spreadsheets, and internal systems to ensure deal status, documentation, and timelines are always current.
• Problem-solve and exercise judgment — identify issues, gather missing information, resolve straightforward requests efficiently, and escalate when needed to keep deals moving.
• Operate with speed and precision — manage multiple active transactions at once while maintaining high attention to detail in a fast-moving environment.
• Internal Collaboration — own the operational coordination between clients, Sales, and Engineering to ensure issues are resolved efficiently and accurately.
• Support users in navigating the product — help buyers and sellers understand how to use the Garage platform and complete required actions smoothly.

Benefits

• Competitive salary and stock options
• Comprehensive health, dental, and vision insurance for you and all your dependents
• Enjoy daily catered lunches at our New York City office
• Unlimited paid time off every year
• $100 / month wellness stipend
• Bi-annual team offsite
• Opportunity to modernize one of the largest, most outdated marketplaces

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level