Client Onboarding Specialist

Cisive•Washington, DC

21h•Remote

About The Position

This role will lead the onboarding of new clients, ensuring a smooth transition onto our platform and solutions. This role will collaborate with cross-functional teams, guide clients through the onboarding process, and ensure all requirements are met and delivered within agreed upon timelines.

Requirements

High school diploma or equivalent required.
Strong organizational skills with the ability to manage multiple onboardings simultaneously.
Client-focused mindset with strong interpersonal and problem-solving abilities.
Strong focus on client satisfaction, providing timely support and creating effective solutions.
Consistently deliver amazing client experiences.

Nice To Haves

Knowledge of background screening or similar industries (preferred)

Responsibilities

Serve as primary point of contact for assigned new client onboardings.
Plan, coordinate, and execute onboarding plans.
Create a collaborative partnership with internal teams.
Establish strong rapport with new clients, proactively addressing their needs and concerns throughout the onboarding process.
Work closely with sales, client success, and technical teams to coordinate seamless onboarding experiences.
Provide clear communications and ensure all onboarding documentation is current and accurate.
Continuously see opportunities to improve the onboarding process and enhance the overall client journey.

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