Client Onboarding Specialist (Bilingual Spanish)

Paylocity • Rochester, NY

185d • $24 • Onsite

About The Position

At Paylocity, we create software that makes companies - especially their HR teams - better, faster, and stronger. We give clients the tools they need to make their companies run, and give our employees a rewarding company culture - all putting us in a category of our own. Join us and learn what makes us unique! We're a fast-growing company ready to revolutionize the payroll and HR world for hundreds of thousands of businesses by delivering innovative technology and support. We seek the best and brightest to help us create the future of our talent solutions - enabling our customers to better develop their employees. Our own employees are equally important to us: We work hard to provide the best work environment for our employees, and are dedicated to giving back to the communities in which we live and work. We are looking for a Payroll Consultant with customer service experience and technical skills to assist new clients' transition to their new payroll and human resources provider, Paylocity. If you are someone with computer skills, strong attention to detail, has mastered multitasking, and provides exceptional customer service, this is the right entry level opportunity for you.

Requirements

• 1+ years of Customer Service or Customer interfacing role.
• 1+ years of HCM implementation experience preferred.
• Bachelor's degree required, or a high school diploma/equivalent or associate degree with a minimum of 5 (five) years experience in HCM.
• Possess excellent interpersonal verbal and written communication skills with a strong customer-focused mindset throughout the implementation process.
• Proficiency in Microsoft Office (with a strong emphasis on Excel) and Other Programs.
• Adapt quickly to new software platforms and leverage their capabilities to optimize project outcomes.
• Experience with Excel functions including VLOOKUP, Pivot tables, data manipulation and analysis.
• Utilize your problem-solving abilities to overcome obstacles and find creative solutions that meet project requirements and client expectations.
• Successfully handle multiple projects concurrently, effectively prioritizing tasks, managing timelines and ensuring deliverables are met on time.
• Maintain a high-level of organization and attention to detail through the implementation process to meet client deadlines and achieve successful outcomes.

Nice To Haves

• Fluent Spanish speaking preferred.

Responsibilities

• Act as our clients trusted advisor, ensuring exceptional customer experiences throughout the implementation process.
• Provide a smooth transition and post-implementation support as needed, including system maintenance and issue resolution based on client feedback.
• Assist clients in data migration, data mapping, and data validation processes to ensure accurate and complete data integration into the HCM software.
• Collaborate with clients to gather and analyze their business requirements related to the specific HCM function (e.g., payroll, HR, time, and labor).
• Review, with client, configuration of system to ensure the software is aligned with the clients' needs and expectations to ensure optimal utilization of system capabilities.
• Collaborate with internal cross-functional teams, including sales, product SMEs and project managers, to deliver high-quality implementations.
• Troubleshoot and resolve implementation related matters, escalating critical concerns to the appropriate teams when necessary.

Benefits

• Full range of benefits outlined in the job description.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree