Client Onboarding Associate

INTRUST Bank Careers•Wichita, KS

1d•Onsite

About The Position

At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day. Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role. A modern benefits approach: To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being. The Client Onboarding Associate plays a critical role in delivering a seamless, professional, and high-touch experience for new clients joining our wealth management practice. This specialized administrative role is responsible for managing the entire onboarding process—from initial prospect engagement through account setup, funding, and the first 180 days of the client relationship. Acting as a central point of coordination, the Onboarding Coordinator works closely with internal teams and external partners to ensure timely, compliant, and accurate account transitions. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s Character Qualities.

Requirements

Bachelor’s degree in Business, Finance, or a related field preferred.
2+ years of experience in financial services, preferably in a client service, onboarding, or operations role.
Familiarity with various investment account types (e.g., IRAs, trusts, brokerage) and custodial platforms.
Strong organizational skills and high attention to detail.
Excellent communication and interpersonal skills.
A client-first mindset and strong problem-solving skills.
Ability to manage multiple onboarding processes and priorities simultaneously.
Proficiency in Microsoft Office Suite and CRM systems (e.g., Salesforce); experience with custodial platforms is a plus.

Nice To Haves

Previous experience in wealth management or investment management preferred.

Responsibilities

Serve as the primary administrative point of contact for new clients during the onboarding period (typically the first six months).
Educate clients on what to expect during onboarding and provide proactive updates throughout the process.
Coordinate with advisors, strategists, operations, compliance, custodians, and middle-office teams to ensure timely and accurate execution of onboarding tasks.
Track onboarding milestones, resolve delays, and maintain visibility across all onboarding activities.
Prepare, review, and complete all required account forms, disclosures, and transfer paperwork.
Ensure compliance with internal policies and regulatory requirements, including CIP, OFAC, and other industry standards.
Maintain accurate and secure records of all onboarding activities and client communications.
Facilitate initial account funding and verify successful transfers.
Set up digital access for clients and guide them through the use of client portals and online tools.
Monitor and maintain client account data integrity across CRM, custodial, and third-party systems.
Identify opportunities to enhance the onboarding process and contribute to workflow improvements, documentation, and training materials.
Participate in team meetings and collaborate on initiatives to improve client engagement and operational efficiency.

Benefits

Competitive pay
Generous time off
Employees receive three weeks of paid vacation plus 11 paid holidays each year.
Paid time off to volunteer in the community.
Paid employee and family sick leave.
Paid parental leave.
401(k) plan with 6% employer match and 100% immediately vested.
3% non-elective company contribution; non-elective contribution vested after 3 years of service.
Career growth and development resources
Tuition reimbursement for full-time and part-time employees enrolled in any degree program.
Banking benefits
Medical, dental, and vision insurance
Benefits eligibility is dependent upon hire date and employment status.