Client Onboarding and Service Controls Execution - Vice President

JPMorgan Chase & Co.•Charlotte, NC

52d

About The Position

Are you ready to make a significant impact in a rapidly evolving business landscape? Join us as a Vice President in our Client Onboarding and Service (COS) Controls Execution team, where you'll drive strategic controls management and risk mitigation. This role offers career growth and the opportunity to collaborate with global partners, enhancing your skills in a supportive and innovative environment. As a Vice President within the COS Advocacy and Controls Execution (ACE) team, you will align cross-functional support and lead governance initiatives. You will work closely with partners from the COS Client Service teams, driving controls execution initiatives for these groups. You will partner with global and regional colleagues to integrate controls into our organization's DNA, ensuring resilience and success. Your role is crucial in promoting a proactive approach to control management, fostering a culture of trust and transparency. In this role, you will provide expert advice on controls-related matters, lead problem-solving initiatives, and deliver high-quality reporting and analytics. You may act as a player-coach, managing or coaching a mix of direct and matrix team members, helping them develop the skills needed to support our mission. Your efforts will directly contribute to reducing the business's residual risk profile and optimizing control frameworks.

Requirements

Experience in controls, risk management, or compliance roles.
Knowledge of control design, risk assessment, and metrics development.
Ability to lead process reviews and implement improvements.
Strong analytical and communication skills.
Experience with global teams and stakeholder management.
Confident communicator with senior management.
Solution-oriented with a proactive approach to problem-solving.
Ability to achieve results in a high-pressure environment.
Excellent organizational and prioritization skills.
Ability to build a culture of trust and integrity.
Exercise discretion and act with urgency.

Nice To Haves

Client Service and/or Payments product knowledge.
Experience with audit and regulatory exam readiness.
Training or strategy experience.
Technical and analytical skills in data management.

Responsibilities

Engage with leadership and stakeholders to drive and assess controls priorities.
Identify and mitigate risks in processes related to Client Service team functions.
Lead data-driven decision-making and process reengineering.
Conduct deep dives and process reviews to ensure that risks are mitigated and controls are adequate.
Conduct audit readiness activities and lead audit engagements on behalf of the process owners.
Develop and share detailed reporting on control health and effectiveness.
Provide oversight of the controls system to manage risk, in partnership with COS Control Managers.
Align stakeholders to build consensus and execute strategies.
Manage team members to build skills and capacity.

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