Client Onboarding and Implementation Lead
About The Position
As an Onboarding and Implementation Lead at Vetcove, you’ll be responsible for overseeing the end-to-end onboarding of veterinary clinics onto our platform. From kickoff through post-launch support, you’ll guide clinics through setup, training, data migrations, and system configuration—ensuring they’re set up for long-term success. This is both a strategic and hands-on role. You'll be the primary point of contact for clinics during implementation, while collaborating cross-functionally with product, engineering, strategy, and support teams. In some cases, you may travel to client sites to support go-lives to ensure successful deployment.
Requirements
- Bachelor’s degree or equivalent practical experience
- 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment
- Strong organizational skills and the ability to manage multiple concurrent projects
- Exceptional written and verbal communication skills with technical and non-technical audiences
- Proficiency in project management tools and experience building timelines and status reports
- Willingness to travel to client sites as needed (up to 10–15%)
Nice To Haves
- Experience working with clinics, healthcare providers, or other medical environments is a plus but not required
Responsibilities
- Own the entire implementation lifecycle—from project planning to go-live
- Act as the key liaison between veterinary clinics and internal teams, delivering a seamless onboarding experience
- Define project goals, success metrics, and deliverables aligned with client needs and business priorities
- Assist and guide clinics through a migration of their existing workflows to a new platform
- Build and manage project plans and timelines; identify and resolve blockers proactively
- Deliver training, troubleshoot issues, and support clients through system configuration, data imports, and integrations
- Regularly communicate updates to internal stakeholders and client leadership to ensure transparency and alignment
- Collaborate with Product and Engineering to launch new features or integrations within the implementation workflow
Benefits
- 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
