Client Navigator- Part Time

Community Medical Services • Cleveland, OH

119d

About The Position

Community Medical Services (CMS) is seeking a Client Navigator to foster a safe, welcoming recovery environment for individuals overcoming opioid and substance use disorders. Under the supervision of the Clinic Manager, this role will combine security and client engagement, ensuring a positive experience for patients, staff, and visitors. As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.

Requirements

• High school diploma or equivalent required.
• Previous safety, law enforcement, security, or customer service experience preferred.
• Experience with substance use disorders preferred, but not required.
• Excellent communication skills, including ability to respond to clients with patience, objectivity, and a non-judgmental attitude.

Responsibilities

• Patrol your assigned location to ensure the safety of clinic employees, clients, and visitors.
• Engage with clients to provide notice of rule infractions or violations; provide support to ensure violations are not repeated.
• Take initiative to ensure cleanliness of the grounds (i.e. picking up trash, notifying leadership of maintenance needs).
• Anticipate potential client issues, providing support for and redirection of unwanted behavior.
• Engage escalated clients by using verbal de-escalation techniques and encouraging them to speak with their counselor or engage in other support services as needed.
• Notify appropriate emergency personnel, police, or fire departments in cases of emergency.
• Submit daily reports of irregularities, including equipment or property damage, theft, the presence of unauthorized persons, or unusual occurrences, etc.

Benefits

• Subsidized medical, dental, and vision insurance
• Health savings account
• Short and long-term disability insurance
• Life insurance
• Paid sick, vacation, and holiday time
• 401K retirement plan with match
• Tuition and CME reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 51-100 employees