Client Market Analyst
About The Position
The Client Market Analyst will enhance the client experience by providing support to the internal team. The successful candidate will develop skills, industry knowledge and relationships by meeting or surpassing the service expectations of clients, prospective clients, agency and company personnel in Orlando or Jacksonville, FL The Benefits Renewal Specialist needs to have exceptional communication skills, effective problem-solving skills, and the ability to effectively multi-task. Managing internal and external requests, prioritizing projects, and working with tight deadlines are all essential to success in this role.
Requirements
- Demonstrate problem-solving skills; including research capabilities
- 3-5 years' experience working in a similar Employee Benefits function, preferred but not required
- Excellent communication skills; including listening, speaking and writing
- Represent Hylant core values (Family, Hard Work, Honesty, Respect, Empathy) and follow protocols
- Ability to organize, plan and prioritize with effective results
- Proficient in Word, Excel, PowerPoint and Outlook
- Team player
- Open to constructive criticism and ideas
- Detail-oriented and accurate on finished products
Responsibilities
- New business opportunities and current book of business renewals including preparing and sending out RFPs, reviewing, analyzing, and summarizing quotes, and proposal preparation where applicable.
- Assisting with preparation of various client presentations and deliverables.
- Discipline in 100% documentation of services provided in Epic.
- Timely response and follow-up with carrier partners as well as internal team of all client renewals out to market.
- Assist in the running and distributing of client reports.
- Primary focus on fully insured, self-funded, level-funded business segment.
- Exercises discretion and independent judgement when developing a marketing strategy, analyzing data for areas of risk or concern and presenting solutions.
- Provide Service Team with a strategy, including time expectations, as it pertains to analysis and marketing efforts
- Provide direction to team on data gathering
- Experience with alternate medical funding (e.g., self-funding, minimum premium, captive)
- Creating RFP for marketing
- Provide a higher level marketing analysis for renewal meeting, including financial analysis
- Calculating loss ratios and premium increases
- Review client demographics/offerings for a “best fit” of Hylant analytic tools and run through analysis of appropriate tools
- Retrieving and Updating Client experience reports, including basic identification of trends
- Leading rate negotiations with carriers
- Identifying issues/gaps in coverage
- Reviewing benefit offerings for account rounding opportunities
- Building and maintaining Carrier/Administrator contact relationships, including coordinating marketing meetings as necessary
- Documentation of all activities in Epic
- Attending client meetings as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
