Client Manager

NTT Ltd.•Sunnyvale, CA

2d•$80,000 - $115,000•Onsite

About The Position

As a Client Manager at NTT DATA, you will take full ownership of assigned accounts, focusing on building strong relationships, ensuring client satisfaction, and driving growth across all solution areas. This is a quota-bearing role that requires strategic thinking, advanced planning, and deep business acumen. You’ll work closely with key stakeholders, often onsite multiple days per week, to understand client needs and deliver tailored solutions using NTT DATA’s tools and methodologies. Acting as a trusted advisor, you’ll manage the entire client lifecycle, from identifying opportunities and developing account strategies to driving expansion, renewals, and retention. You’ll work closely with key stakeholders, often onsite multiple days per week, to understand client needs and deliver tailored solutions using NTT DATA’s tools and methodologies. Acting as a trusted advisor, you’ll manage the entire client lifecycle, from identifying opportunities and developing account strategies to driving expansion, renewals, and retention. Your responsibilities include leveraging Salesforce.com for account management, coordinating internal teams across geographies, and applying the latest technology sales approaches to achieve revenue and margin targets. As the first point of contact for client issues, you’ll ensure exceptional service and long-term partnership success.

Requirements

Strong sales business acumen, with the ability to understand client business drivers and deliver value through company solutions.
Proven client engagement and relationship management skills, with a focus on building trust and acting as a strategic advisor.
Deep knowledge of company offerings and market trends, with the ability to position solutions effectively for enterprise clients.
Expertise in sales pursuit and opportunity management, coordinating internal and external resources to close deals successfully.
Ability to thrive in an onsite, client-facing environment, demonstrating flexibility and professionalism.
Bachelor’s degree or equivalent in business or a sales-related field.
Extensive experience managing large enterprise accounts in a global partner management or client manager role.
Proven success in a sales environment within IT or professional services, with a focus on business development and strategic account growth.
Experience driving alignment across multiple stakeholders and delivering complex solutions.
Strong familiarity with Salesforce.com and other CRM tools.
Ability to work onsite with the client multiple days per week, fostering collaboration and trust.
Must reside in the NorCal area and be able to work onsite at client site in minimum 3 days per week.
This is not a remote role.
Applicants must be legally authorized to work in the United States at the time of application and must not require sponsorship for employment visa status now or in the future.

Nice To Haves

Relevant vendor certifications are advantageous.

Responsibilities

Serve as the point of contact for a large enterprise client, managing and growing the relationship to drive expansion and renewals across all solution areas.
Build strong, trusted partnerships with client stakeholders through regular onsite engagement (minimum 3 days per week) to ensure alignment and satisfaction.
Collaborate closely with the company’s network of offices and internal teams to deliver an exceptional client experience across all relevant markets.
Achieve revenue and margin targets by connecting client needs with company offerings and solutions, ensuring strategic alignment.
Develop and execute account strategies in partnership with local client managers, focusing on long-term growth and retention.
Use consultative engagement skills to influence key decision-makers and establish account strategies that address client priorities.
Minimize churn and maximize retention through proactive relationship management and onsite presence.
Leverage company sales tools (e.g., Salesforce.com) and methodology to manage accounts, opportunities, pipelines, and forecasts effectively.
Ensure compliance with International Trade Policy and company governance standards.
Drive client satisfaction throughout the entire lifecycle of the buying process, taking ownership of the commercial agreement.
Identify client needs and generate demand by articulating how company solutions deliver measurable value.
Conduct vulnerability analysis against competitors to ensure proposed solutions meet client requirements.
Promote financial control, governance, and compliance to reduce costs and maintain profitability.
Act as the first point of contact for client issues, resolving them promptly and professionally.