Client Manager, Small Business Benefits & HR Consulting

Arthur J Gallagher • Wakefield, MA

89d

About The Position

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. As the Client Manager you will ensure delivery of exceptional service to Gallagher's clients by actively managing client accounts. You will work with our sales team to ensure client satisfaction. We will rely on your leadership skills to help guide our Client Service Associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships.

Requirements

• Bachelor's Degree plus 3 or more years client service and/or claims management experience - OR - High School diploma/GED with 8+ years client service and/or claims management experience.
• Life & Health License.
• Able and willing to travel approximately 25% of the time.
• Working knowledge of Microsoft Windows applications and MS Office.

Nice To Haves

• Strong communication skills to build professional relationships with both internal and external partners.
• Ability to adapt and remain composed in an environment that requires balancing multiple priorities.
• Desire to actively seek to develop professional skills and improve efficiency.
• Innovative mindset with a focus on generating new and practical ideas.
• Willingness to learn Gallagher's tools, systems, and shared resources.
• Commitment to going the 'Extra Mile' to achieve results that benefit the client, the Branch, and Gallagher.

Responsibilities

• Manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates.
• Utilize Gallagher's resources and tools to create effective client deliverables.
• Support the employee benefits Client Service Cycle to ensure a seamless renewal process with a target retention rate of 95%.
• Resolve service-related issues independently but know when to raise concerns to more experienced client service team members.
• Prepare RFPs, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop client presentations.
• Cross-solve with clients to communicate resources available within Gallagher that may not currently be provided.
• Guide and support new hires and account associates.
• Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes.
• Exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees