Client Manager - Retail

NielsenIQ•Bentonville, AR

9h•Hybrid

About The Position

As a Client Manager, you will play a pivotal role in ensuring client satisfaction and engagement by providing insightful analysis, actionable recommendations, and proactive thought leadership. You will deliver timely outcomes and customer value through data and analytics, enhancing the overall customer experience and NielsenIQ's performance. Each day presents new challenges in the dynamic and fast-paced retail environment, offering you the opportunity to grow and make a significant impact.

Requirements

5+ years in FMCG, CPG, and/or Retail industries.
Strong analytical aptitude, experience with syndicated data and market research techniques.
Ability to synthesize data and simplify findings into actional recommendations that solve client business issues.
Skilled and polished communicator, adept at handling client issues and presentations.
Experience in client service environments, with the ability to develop, maintain, and grow client relationships in complex situations.
Proven ability to elevate client relationships and expand business engagement.
Able to work collaboratively with internal and external teams.
Sense of urgency and accountability to drive client outcomes.
Experience identifying, building on, and passing along sales opportunities.
Strong project management skills with the ability to manage multiple priorities.
Bachelor's Degree.

Responsibilities

Client Issue Resolution: Identify, diagnose, and decompose client business issues.
Stakeholder Leadership: Lead client stakeholders by fostering strong relationships and understanding their strategic goals and processes.
Insight Provision: Offer insights and recommendations showcasing thought leadership and analytical aptitude.
Knowledge Development: Build expertise across NielsenIQ's tools, data assets, and industry verticals.
Advanced Analysis: Utilize NielsenIQ solutions and market knowledge to conduct advanced issue-based analyses with clear, proactive insights and action-oriented recommendations.
Collaborative Opportunities: Seek collaborative opportunities internally and externally to enhance projects by working across teams at NielsenIQ.
Revenue Goals: Contribute towards achieving overall revenue goals and operating plans through lead generation.

Benefits

Comprehensive healthcare plan (medical, Rx, dental, and vision).
Flexible spending accounts and a Health Savings Account (including company contributions).
Life and AD&D insurance.
401(k) retirement plan including company matching contributions.
Disability insurance.
Tuition Reimbursement.
Discretionary paid time off program and 11 paid holidays.
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)