Nielseniq-posted 4 months ago
$76,500 - $95,000/Yr
Full-time • Mid Level
Hybrid • Stillwater, MN
Professional, Scientific, and Technical Services

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. The NIQ Retail Analytics team is looking for a Client Manager to aid in supporting client needs and strategically managing client relationships across a portfolio of accounts. This is your opportunity to work with world-class data assets and deliver value at a massive scale! NIQ's Retail Analytics Client Engagement Team works with companies to provide insights and thought leadership. Our work helps clients set pricing strategies, introduce new products and determines what products you ultimately see on the shelf and online. Our Client Engagement team members are experts within their categories and NIQ solutions and are viewed as trusted partners by our clients. As a Client Manager, you'll contribute to the overall client satisfaction, team success, and technical platform capabilities. A strong candidate will proactively maintain and grow relationships with existing clients, train client and internal users on how to use our applications, and proactively identify ways for clients to use NIQ solutions to answer their relevant business questions.

  • Become familiar with NIQ Retail Analytics database content, processes, and frontend applications, and ensure data quality in collaboration with our backend data delivery team.
  • Understand the client's strategy & category management processes, and translate those to tactical recommendations using NIQ solutions.
  • Train retailers on how to use NIQ data and dashboard solutions to execute pricing, promotion and assortment decisions.
  • Use change management skills to lead clients through understanding, integrating and executing decisions supported by NIQ's merchandising insights and analytics in their business decisions.
  • Penetrate and establish enduring client relationships with senior decision makers at clients by demonstrating on-going value by driving client outcomes.
  • Ensure proactive insights and action oriented solutions are delivered to clients.
  • Accountable for driving account renewals and overall portfolio value to meet revenue goals.
  • Identify opportunities to collaborate across NIQ teams and uncovers sales opportunities with clients.
  • 4-8 years of experience in the Retail/CPG/Manufacturing industry, ideally in a merchandising analytics role, supporting category management.
  • Strong project management skills with demonstrated strength in maintaining positive client relationships in complex situations & resolving client issues.
  • Demonstrated mastery in data analysis along with 'story-telling' abilities.
  • Highly proficient in a variety of software solutions and digital technologies, including SQL, Google Suite, and Microsoft applications including Excel and PowerPoint.
  • Experience with price & promotion optimization software highly beneficial (Ex: Revionics, DemandTec, dhprice).
  • Strong analytical, logic, deductive reasoning, problem solving and critical thinking skills.
  • Skilled & polished communicator, including group presentations and proposal writing.
  • Ability to sell NIQ solutions that help our clients meet strategic goals.
  • Able to work collaboratively with internal & external teams.
  • Strong sense of urgency and accountability to drive client outcomes.
  • Bachelor's degree required.
  • Able to be onsite 3 days a week.
  • People management, training, development experience preferred.
  • Flexible working environment.
  • Volunteer time off.
  • LinkedIn Learning.
  • Employee-Assistance-Program (EAP).
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