Client Manager- P&C Accounts

EPIC Brokers•Concord, CA

2d•$46 - $50•Hybrid

About The Position

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL DUTIES AND RESPONSIBILITIES of a CLIENT MANAGER · Primary expert resource and first point of contact for clients, which includes research/analysis and handling of a wide variety of client questions regarding risk management, coverage/eligibility, contractual issues, and government reporting compliance. Prepares endorsements per client requests. Prepares and provides resource, trend and legal update information to clients on on-going basis. Routine questions are delegated. · For new and renewal business, analyzes relevant client data (e.g. experience data, contractual requirements for insurance), conducts market comparisons by analyzing insurance rate and renewal information and obtaining quotes, strategizes with clients (typically senior-level executives and managers), makes recommendations to clients regarding coverage and exclusions; negotiates premium and commission rates on behalf of clients for best alternatives. · Provides marketing and new business development support to producers, including preparing presentations and proposals, participating in meetings with prospective clients as part of team. · Conducts marketing and new business development for employee’s book of business. · Mentor & Support Team. Encourage team development through training and growth opportunities. Service • Establishes and maintains primary, on-going business relationship with client and becomes first point of contact for all client service needs; • Consistently establishes and maintains high levels of trust and confidence with clients by initiating introductions, through periodic contacts, and by promptly responding and resolving client questions and issues; Interface with clients, producers and other team members to develop a comprehensive customer service plan; • Analyze client and market data to prepare insurance renewal options, meet with clients to strategize, and advise on best alternatives; • Negotiate with carriers on clients’ behalf for best available premiums, commissions and coverage; • Ensure expert knowledge is maintained and prepare resource information for clients to continually keep informed of insurance, market and loss control trends, State and Federal legislation, rules and regulations; • Work with claims advocates to ensure the client’s needs are being satisfied throughout the claims process. Marketing • Preparation of renewal specifications for presentation to carriers including analysis of claims, changes in client operations, and recommended renewal pricing; • Negotiate with carriers for best available premiums, commissions and coverage; • Conduct renewal presentations as part of team; • Analyze and provide client referrals to Sales Team for Property Casualty and Employee Benefits opportunities; • Develop strong relationships with a wide range of business partners, including underwriters, , wholesale brokers, monitoring counsel, defense counsel, and other professional service providers. Personal and Organizational Development • Set priorities and manage workflow for self to ensure all goals are met; • Maintain cordial and effective relationships with clients, co-workers, carriers, vendors, and other business contacts; • Document correspondence and activity in agency management systems; • Interact with others effectively utilizing good communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the Company; • Stay informed regarding industry information, new product/program developments, coverages, legislation, technology to continuously improve knowledge and performance; • Project a professional image in action and appearance.

Requirements

High school diploma. College degree preferred.
Minimum of five years’ experience in mid-size brokerage or carrier.
5 years’ experience managing a book of business
Must have working knowledge of a variety of Microsoft Office computer software applications to include word processing, spreadsheets, database, and presentation software.
Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires teamwork, demonstrated poise, tact, and diplomacy.
Valid State Property and Casualty License required.
Valid State Driver’s License Required.

Nice To Haves

Captive Experience preferred

Responsibilities

Primary expert resource and first point of contact for clients, which includes research/analysis and handling of a wide variety of client questions regarding risk management, coverage/eligibility, contractual issues, and government reporting compliance.
Prepares endorsements per client requests.
Prepares and provides resource, trend and legal update information to clients on on-going basis.
For new and renewal business, analyzes relevant client data (e.g. experience data, contractual requirements for insurance), conducts market comparisons by analyzing insurance rate and renewal information and obtaining quotes, strategizes with clients (typically senior-level executives and managers), makes recommendations to clients regarding coverage and exclusions; negotiates premium and commission rates on behalf of clients for best alternatives.
Provides marketing and new business development support to producers, including preparing presentations and proposals, participating in meetings with prospective clients as part of team.
Conducts marketing and new business development for employee’s book of business.
Mentor & Support Team. Encourage team development through training and growth opportunities.
Establishes and maintains primary, on-going business relationship with client and becomes first point of contact for all client service needs
Consistently establishes and maintains high levels of trust and confidence with clients by initiating introductions, through periodic contacts, and by promptly responding and resolving client questions and issues
Interface with clients, producers and other team members to develop a comprehensive customer service plan
Analyze client and market data to prepare insurance renewal options, meet with clients to strategize, and advise on best alternatives
Negotiate with carriers on clients’ behalf for best available premiums, commissions and coverage
Ensure expert knowledge is maintained and prepare resource information for clients to continually keep informed of insurance, market and loss control trends, State and Federal legislation, rules and regulations
Work with claims advocates to ensure the client’s needs are being satisfied throughout the claims process.
Preparation of renewal specifications for presentation to carriers including analysis of claims, changes in client operations, and recommended renewal pricing
Conduct renewal presentations as part of team
Analyze and provide client referrals to Sales Team for Property Casualty and Employee Benefits opportunities
Develop strong relationships with a wide range of business partners, including underwriters, , wholesale brokers, monitoring counsel, defense counsel, and other professional service providers.
Set priorities and manage workflow for self to ensure all goals are met
Maintain cordial and effective relationships with clients, co-workers, carriers, vendors, and other business contacts
Document correspondence and activity in agency management systems
Interact with others effectively utilizing good communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the Company
Stay informed regarding industry information, new product/program developments, coverages, legislation, technology to continuously improve knowledge and performance
Project a professional image in action and appearance.

Benefits

Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation