Client Manager - Legal
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About The Position
The Client Manager (CM) is responsible for managing customer service staff based in multiple locations within a specified geographical territory. The CM will be a highly visible leader within their employee organizations and is ultimately responsible for ensuring SPS meets and/or exceed Service Level Agreements at client locations. The CM is usually dedicated to a specific client and may have multiple levels of leadership as direct reports. Indirect reports will consist of, but not limited to employees working in Reception/Concierge, Mail/Shipping/Warehousing/Courier Services, Hospitality to Administrative and/or service level roles. From a business perspective, the CM will assist the Operations Director in managing P&L, Client relationships at multiple sites, providing solutions to customer concerns and partnering with Human Resources to hire staff and effectively manage their teams.
