Client Manager - Laboratory Services - (HMH Annex)
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About The Position
At Houston Methodist, the Client Manager Laboratory Services position is responsible for Houston Methodist Laboratory Services (HMLS) and will be the primary point of contact for HMLS' customers, including physicians, clinic staff, and practice management. The HMLS is a service line within the Houston Methodist Physician Organization that provides outpatient laboratory services for patients of Houston Methodist. The Client Manager will interact with current and future HMLS customers to disseminate information, gauge customer satisfaction, and manage client relationships to ensure excellent customer service. This position will improve the customer experience by responding to queries, resolving issues, and optimizing applicable workflows. Additionally, this position will be responsible for identifying areas for improvement, developing, and implementing initiatives aimed at enhancing HMLS services and the client experience, and collaborating on cross-functional teams.
