Client Manager, Employee Health & Benefits

Marsh • VA

82d

About The Position

As our Client Manager on the Employee Health & Benefits Select team, you’ll provide day-to-day client service for clients that are typically in the 25-100 lives market space. Client service will include claim resolution, billing and eligibility issues. In addition, you will solve intermediate level issues and keep the Benefits Consultant aware of any escalations. Our Client Managers directly develop our client relationships and become the point of contact for client daily needs. They will manage deliverables from internal and external resources, including working within a team to build creative client benefit packages and participate in carrier negotiations. While knowledge in various funding mechanisms is desired, expertise in the fully insured space is needed for this role.

Requirements

• Bachelor’s Degree or equivalent work experience.
• Working knowledge of insurance products/lines and various funding mechanisms.
• Expertise in the fully insured space.
• Advanced knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship.

Nice To Haves

• 4-6 years of experience in HR or benefits.
• Life & Health license or ability to obtain within 90 days.

Responsibilities

• Provide day-to-day client service for clients in the 25-100 lives market space.
• Handle claim resolution, billing, and eligibility issues.
• Solve intermediate level issues and escalate to the Benefits Consultant as necessary.
• Develop client relationships and serve as the point of contact for daily client needs.
• Manage deliverables from internal and external resources.
• Work within a team to build creative client benefit packages.
• Participate in carrier negotiations.

Benefits

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid work.
• Charitable contribution match programs.
• Stock purchase opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees