Client Manager, Distribution Client Publishing

Simon & Schuster • New York, NY

7h

About The Position

The Client Manager will be responsible for managing the day-to-day needs, requests, and projects related to assigned distributed client publishers. This role serves as the primary contact and liaison between S&S Sales, Digital Operations, warehouse operations, finance, customer service, and the client. The Client Manager will collaborate closely with the Associate Director to identify scalable solutions, multi-client projects, and challenges impacting client business. Responsibilities include regular reporting and communication with the Associate Director regarding client publisher business, focus titles, client goals, and outstanding issues through weekly updates and in-person meetings. This position offers a committed and enthusiastic publishing professional the opportunity to develop critical skills and gain a comprehensive understanding of book sales and distribution in both domestic and international markets. The ideal candidate will thrive in a fast-paced and quickly changing business environment and be open to new challenges and increased responsibilities.

Requirements

• 2+ Years of account management experience
• 2+ Years of sales experience or in support of a sales organization
• Proficiency in Excel, PowerPoint, Word, AI tools, and sales reporting software
• Experience in Business and/or inventory analysis
• Love of books, new and traditional media, print and digital content.
• Grace under pressure; consistent delivery of internal and external customer service
• Must be able to multitask and manage many ongoing projects, deadlines, and client requests
• Strong problem-solving skills
• Highly Adaptable; able to navigate ambiguity, and provide solutions in a timely manner
• Able to exert influence effectively across multiple departments

Responsibilities

• Monitor and promote client business objectives and goals, including the management of and preparation for meetings, conferences, and new product introductions across all accounts, channels, and markets.
• Provide solutions and strategic guidance as it relates to challenges and/or issues which prevent sales from effectively selling in client titles.
• Ensure that clients are educated on promotional opportunities and market trends across all accounts and channels.
• Supporting day to day communication with sales on client title opportunities, missing orders, missing estimates, and forecasting/reporting of monthly and annual revenues
• Play ad hoc advisory role on inventory levels, reprints strategy, and develop title level forecasts in partnership with sales, the Associate Director, and your clients.
• Maintain professional and timely communication with clients via emails, phone calls, conference calls, and in person meetings as needed.
• Manage multi-client communications related to S&S changes, announcements, processes, resources, key due dates, and deadlines.
• Solicit and summarize product feedback from sales as requested by sales or Account Executive.

Benefits

• medical
• dental
• vision
• 401(k) plan
• life insurance coverage
• disability benefits
• tuition assistance program
• PTO
• Broad Based Ownership program, which makes all employees partners in our shared success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees