Client Manager, Commercial Lines

Hub International Insurance•Columbus, OH

About The Position

POSITION SUMMARY: HUB Heartland is seeking to add a construction focused Client Manager to their Commercial Lines team! The Construction Client Manager will manage assigned commercial lines property & casualty accounts (larger commercial and industrial construction clients) to ensure profitability and a high level of retention. They will develop and maintain proactive communications with clients and HUB associates (including producers, a support team of Client Specialists, and claims & administrative professionals) with a focus on excellent customer service and teamwork. ABOUT HUB INTERNATIONAL: HUB International is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 21,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow. WHAT WE OFFER YOU: At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer: Competitive salaries and benefits offerings Medical/dental/vision insurance and voluntary insurance options Health Savings Account funding 401k matching program Company paid Life and Short-Term Disability Plans Supplemental Life and Long-Term Disability Options Comprehensive Wellness Program Paid Parental Leave Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off Great work/life balance, because that’s important for all of us! Focus on creating a meaningful environment through employee engagement events The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry! Growth potential - HUB is constantly growing and so can your career! A rewarding career that helps local businesses in the community Strong community support and involvement through HUB Gives

Requirements

Four years progressively responsible experience in an independent commercial lines insurance agency required OR similar years of related work experience dealing directly with commercial insurance coverages
Possess state insurance licensure as required by the Ohio State Department of Insurance to provide risk management consulting or risk transfer solutions as necessary in the state of Ohio OR be willing/able to obtain required licensure within the first 90 days of employment
Knowledge of commercial insurance and products
Strong understanding and comfort using Microsoft Office tools (Word, Excel, Outlook, PowerPoint)
Existing knowledge of Applied Epic is preferred
Department Account Management & Service
Required Experience: 5-7 years of relevant experience
Required Travel: Negligible
Required Education: Bachelor's degree (4-year degree)

Nice To Haves

Prior experience managing client accounts in the commercial construction space is highly desired
Professional designations such as CISR, MLIS, CRIS, CIC, ARM, CRM, and CPCU are preferred
College degree preferred.
High school diploma or equivalent is required

Responsibilities

Develop and maintain relationships with assigned clients, serving as primary contact for all insurance questions and policy changes
Attend and participate in carrier and client meetings
Take primary responsibility for policy expiration management and client renewal processes
Owns the renewal marketing process and develops marketing strategy for assigned renewal business
Performs periodic coverage and risk reviews to ensure the adequacy of every clients’ insurance program, as well as contract reviews as requested by clients
Review bid specifications and complete contract reviews for construction clients
Support Advisors through marketing new prospective clients, communicating with carrier underwriters on the risk profile, determining where the best fit for the prospective client is and providing proposals
Complete policy application details for newly bound policies into Epic
Handle communications and correspondences from HUB associates, clients and carriers and work diligently to answer questions or resolve issues
Agency billing including new business, renewal, and endorsement invoicing
Assist with claim reporting and follow up as needed
Support and adhere to agency goals and objectives
Perform all other duties as assigned by Commercial Lines Manager

Benefits

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance, because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives