Client Management - Lead

Educational Testing Service-posted 2 months ago
Hybrid • Princeton, NJ
5,001-10,000 employees
Religious, Grantmaking, Civic, Professional, and Similar Organizations
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ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. At ETS, we believe in the power of measurement to unlock human potential. As a Client Management Lead, you'll serve as a trusted partner to our clients, guiding high-value contracts and building relationships that drive progress. You'll lead with empathy, insight, and strategy-ensuring every interaction reflects ETS's mission to advance the science of measurement to power human progress.

  • Serve as the primary contact for high-revenue and high-impact contracts.
  • Build strong, respectful relationships with clients across institutions and organizations.
  • Resolve escalated issues with care and urgency.
  • Align contract scope, timelines, and deliverables with client expectations.
  • Ensure consistent, unified communication that reflects ETS's values and voice.
  • Lead contract negotiations and manage change requests with clarity and fairness.
  • Minimize financial risk while maintaining client trust.
  • Share client insights with internal teams to shape future products and services.
  • Identify opportunities for growth and innovation based on client needs.
  • Contribute to RFP responses and pricing strategies.
  • Protect margins while delivering value to clients.
  • A bachelor's degree is required; an advanced degree in Education, Measurement, or a related field is preferred.
  • 6+ years of experience in account management, business development, sales, or marketing-especially in education or publishing.
  • A deep understanding of how organizations generate revenue and drive profitability.
  • A market-focused mindset and big-picture thinking.
  • Strong analytical skills and the ability to draw meaningful conclusions.
  • Excellent communication skills-written, verbal, and visual.
  • A collaborative spirit and a commitment to ethical standards.
  • Experience developing marketing strategies, conducting research, and positioning products effectively.
  • Join Affinity Groups that celebrate identity and foster connection.
  • Participate in Business Resource Groups that support professional development.
  • Volunteer through ETS Cares and support causes you care about.
  • Qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you.
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