Client Loyalty Specialist

National Debt Relief, LLC.

7d•$18•Remote

About The Position

Due to our continued growth, we are looking for commission-driven, experienced Client Loyalty Specialists (Retention Agents) to join our team! In this role, you will support National Debt Relief clients at risk of canceling their service through inbound and outbound communication and digital channels. Our team serves as a source of courage during clients’ most uncertain moments, and each interaction is an opportunity to empower them to stay on track toward regaining control of their finances. This role requires professionalism, adaptability, strong active listening skills, and the ability to de-escalate challenging situations. We drive retention by exemplifying our core values and delivering an exceptional client experience. This position has an expected start date of 5/18/2026. This is a full-time remote role (40hrs/week) 9 AM – 10 PM EST local time. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT.

Requirements

2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management
High school diploma required
Experience in sales and account management, consistently meeting or exceeding performance expectations
Excellent verbal and written communication skills
Outstanding interpersonal skills
Clearly explain details about the company's debt settlement program to current clients
Recall details of calls with clients and to record those details accurately in Salesforce
De-escalate stressful situations
Support and calm vulnerable or upset clients
Remain calm and professional during difficult discussions
Computer competency and ability to work with a computer
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt

Responsibilities

Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels
Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program
Follow established quality guidelines to ensure clients are cared for with integrity
Show the values and benefits of the program to clients
Document client discussions clearly and concisely using Salesforce customer relationship management software
Meet performance criteria set forth by the management team (subject to change based on company baselines)
Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates