Client Lifecycle Management Policy & Governance Manager Senior

City National Bank • Charlotte, NC

2d

About The Position

Responsible for ensuring that KYC regulatory requirements and internal policy are consistently translated into clear, executable procedures across Client Lifecycle Management. This role serves as the primary 1LOD authority for KYC policy interpretation and alignment, driving consistency in how requirements are understood and applied across onboarding, periodic review, and lifecycle events. The role ensures strong alignment between kyc policy requirements, operational procedures, and frontline execution, while establishing appropriate governance of feedback mechanisms to continuously improve quality and reduce variability. Works on complex issues where interpretation of regulatory and policy requirements requires analytical judgment and investigative rigor, and applies a structured approach to ensure consistent and defensible outcomes.

Requirements

• Bachelor's Degree or equivalent
• Minimum 8+ years of experience in KYC, AML/BSA, or financial crimes operations
• Minimum 3+ years of experience working in banking or Financial Industry
• Advance experience interpreting regulation and internal policy and translating into operational requirements

Nice To Haves

• Demonstrated ability to drive standardization and simplification into and across a complex operating environment
• Experience working with QA/QC frameworks, defect analysis, and process improvement
• Strong analytical skills with experience applying investigative rigor to complex client scenarios
• Ability to influence and align stakeholders across 1LOD and 2LOD functions

Responsibilities

• Serve as the primary 1LOD subject matter expert for KYC policy interpretation, providing clear and consistent guidance to frontline teams
• Translate regulatory and internal policy requirements into standardized, actionable procedures for execution across the client lifecycle
• Ensure alignment between end-to-end KYC procedures and/or playbooks with policy and regulatory expectations
• Ensure procedures are clear, deterministic, and consistently applied across teams and business units
• Define documentation and evidence standards to support execution quality and audit-ready KYC files
• Lead 1LOD KYC governance forums, including review of performance, quality metrics, and resolution of interpretation and execution issues
• Establish clear decisioning and escalation frameworks for policy interpretation and procedural questions
• Partner with QA to analyze defect trends and identify root causes, translating insights into procedural updates and clarifications
• Drive a closed-loop feedback process between QA findings and procedure enhancements
• Provide subject matter expertise and advisory support on complex or higher-risk client scenarios to ensure consistent, policy-aligned decisions
• Act as the primary 1LOD interface with 2LOD Financial Crimes and Compliance (FCC) on matters related to policy interpretation and execution alignment
• Identify and resolve gaps between policy requirements and current execution practices, ensuring consistent implementation across the organization
• Support continuous improvement efforts to enhance consistency, quality, and control effectiveness within KYC operations

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees