Client Liaison

Sedgwick • Kokomo, IN

2d

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Client Liaison PRIMARY PURPOSE: To assist the client and client management with human resources (HR) or union issues regarding client claimants to follow-up and resolve high exposure and difficult claims or union representative issues; to resolve benefit representative or client management issues; to represent the client in health and welfare issues during committee meetings; and to work on special projects and with work groups including claim intake, case management and quality review.

Requirements

• Bachelor's degree from an accredited college or university preferred.
• Six (6) years of related experience or equivalent combination of education and experience required.
• In-depth knowledge of client company disability plans and claims management
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Responsibilities

• Assists the client and client's management team with HR or union issues regarding client's claimants; tracks and documents contacts.
• Follows up and resolves high exposure and difficult claims or HR/union representative issues.
• Represents the client in health and welfare issues during committee meetings.
• Provides problem solving and conflict resolution with client.
• Sets expectations with client.
• Works on special projects and with work groups including claim intake, case management and quality review.
• Performs other duties as assigned.
• Supports the organization's quality program(s).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees