Client Leader, Healthcare

DLR Group-posted 2 months ago
Full-time • Senior
Austin, TX
1,001-5,000 employees
Professional, Scientific, and Technical Services
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DLR Group is an integrated design firm with a promise to elevate the human experience through design. This fuels the work we do around the world and inspires our mission to improve the lives of our clients, our communities, and our planet. If this sparks your interest, you're in the right place. DLR Group's Texas region has an opening for a Healthcare Client Leader. Considering this model, this role could be based in the following cities: Austin, Dallas, Houston. At the center of DLR Group's Healthcare practice is an individual - be it a patient, care giver, instructor, or student. Our design extends beyond the building to consider the emotional, mental, and social well-being of its inhabitants. DLR Group designers are conscious that there are practical and aesthetic issues that must be mediated in healthcare facility planning and design. We leverage our experience and knowledge to deliver evidence-based solutions that support the unique needs of our clients, all the while rooting our practice in one core idea: empathy.

  • Manage project execution, ensuring alignment with budget, schedule, and scope while maintaining client expectations
  • Collaborate with the Project Manager on staffing, responsibilities, and performance feedback for project team members
  • Track project milestones and deliverables, ensuring adherence to quality standards and preparing regular status reports
  • Facilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultants
  • Participate in client contract negotiations, manage change requests, and approve project plan modifications
  • Support business development initiatives by contributing to RFP responses and participating in client interviews
  • Oversee project invoicing, ensuring accuracy and alignment with work deliverables, and manage account receivables
  • Bachelor's degree in Architecture, Engineering, Interior Design, or related construction field (Professional licensure preferred)
  • At least 15 years of professional experience in the AEC industry, inclusive of at least 5 years in a client-facing role working on large-scale, complex Healthcare projects
  • Strong understanding of business management principles, including strategic planning, resource allocation, and leadership
  • Knowledge of customer service principles, including needs assessment, quality standards, and customer satisfaction
  • Expertise in design techniques and tools for producing technical plans, drawings, and models
  • Familiarity with building methods, materials, and systems for construction and renovation projects
  • Strong critical thinking, time management, and communication skills, both verbal and written
  • Ability to actively listen, understand others' perspectives, and respond thoughtfully in conversations
  • 100% employee-owned
  • Four-day in-office work model with flexibility to work remotely on Fridays
  • Commitment to environmental stewardship and sustainability goals
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