Client Intelligence Analyst

Holland & Knight•Dallas, TX

33d•Hybrid

About The Position

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position can be based in one of the following office locations: Richmond, Dallas, Tampa, Atlanta. General Description We are seeking a Client Intelligence Analyst to join our team. The Client Intelligence Analyst will be responsible for supporting the development, deployment, process support, technical support, ongoing enhancement roadmap, and continual service delivery for the firm's lawyer-facing intelligence tools and platforms, supporting end-to-end dashboard and reporting services firmwide, enabling our lawyers and business professionals to make data-driven decisions and optimize operations. As the firm's intelligence and analytics platforms require significant adoption and enablement campaigns, this role will also support a comprehensive plan for and seamless execution in collaboration with the Change & Transformation, Training, Professional Development, and IT Support functions. This role will also collaborate very closely among the data strategy, data governance, marketing technology, financial reporting, HR reporting, practice development, KM, IT applications, and all other related teams. This role enables not only the development of the firm's analytics and intelligence platforms over a multi-year period but ensures that our lawyers can engage effectively with the various interfaces and that the tools are continually improved, enhanced, and developed to meet future needs. In this hybrid position, you will have the opportunity to collaborate with colleagues both in person and virtually.

Requirements

Excellent dashboard design, analytics, and data visualization skills.
Excellent Microsoft cloud product suite experience.
Excellent experience in people management skills.
Excellent written and verbal communication skills. Excellent organizational, teamwork, customer service and critical thinking skills required.
Familiarity with generative AI tools and capabilities.
Bachelor's degree in relevant field.
3+ years of experience in a law firm, corporate legal department, or professional services environment, particularly within an intelligence function.
Excellent proficiency in business intelligence, application development, and data visualization.
Strong knowledge and understanding of the legal technology landscape, including trends, tools, and industry standards.
Extensive experience working with legal technology, workflow systems, legal project management, and practice management tools.
Deep understanding of law firm structure and business practices, as well as practice-specific terminology.
Experience working with a broad array of legal practices including transactional, litigation, and regulatory.
Experience with, and willingness to learn more about, emerging Microsoft OneLake, Fabric, Power, Copilot, and related concepts and applications.
Exceptional proficiency working with MS Office and Power platform especially for analyzing and communicating data-related concepts.
Proficiency with cybersecurity best practices and compliance requirements in the legal industry and for clients such as financial and governmental institutions.
Ability to develop effective and collaborative relationships among business teams, lawyers, firm administrative departments, and vendors.
Champion for change management, process improvement, user adoption, and the constant evolution of complex data strategies and needs.
Initiative and creativity to develop unique and innovative approaches to address existing challenges and/or positively affect lawyer productivity, client service, and overall fiscal health of the firm.
Demonstrated ability to manage multiple complex assignments with competing deadlines and priorities.

Nice To Haves

Master's or related coursework or certifications strongly preferred.

Responsibilities

Support the design, development, and maintenance of the firm's intelligence and analytics tools across multiple software suites and utilizing advanced data visualization and automation capabilities.
Support the appropriate sourcing, evaluation, selection, and utilization of future enhancements to these tools as technologies evolve.
Develop highly visual firm dashboards that automate reporting for business development information and operational needs.
Work with Data Solutions Engineering team to design and deliver data pipelines across disparate data sources to cleanly unify and present information separated by organizational siloes.
Support the evaluation of new data resources, technologies, and processes for teams throughout the firm.
Support cross-functional relationships with software engineers, solutions engineers, and other business stakeholders to collaboratively create solutions and support business processes.
Support IT staff, vendors, and other third parties to address system-level technical issues, manage internal and external integrations, and implement upgrades and enhancements.
Support to establish COE and best practices for analytics and data dashboard and application design and development.
Collaborate with governance and data stakeholders to establish standard metrics reporting and analyze trends to measure the quality and quantity of data used within intelligence tools.
Partner closely with the firm's PMO and Change Management teams to ensure adoption and ongoing enhancements to the platforms. Develop standard configuration documentation and related guides for data consumers. Collaborate to design end-user training, onboarding, and user adoption programs and communications.
Special projects and duties as assigned.

Benefits

comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
life and AD&D insurance
short and long term disability insurance
tax-advantaged accounts for health care expenses, including FSAs and HSAs
FSAs for dependent care
health advocacy services
behavioral health and counseling resources for all family members
401(k)
profit sharing
pre-tax transit and parking program
backup dependent care
senior care planning support
resources for individuals with development disabilities and their caregivers
paid holidays and other paid time off, including paid leave for new parents