Client Intake Specialist- Elgin

Chinese Mutual Aid Association Inc • Elgin, IL

90d • $38,000 - $42,000

About The Position

Chinese Mutual Aid Association (CMAA) is seeking a mission-driven and detail-oriented Client Intake Specialist in the Elgin location who will assist immigrants and low-income families in navigating an array of social services. The role involves assessing client needs, entering data into case management systems, maintaining confidentiality, providing information on available services, making referrals, and following up with clients to ensure successful connections to resources. The specialist will also assist in coordinating appointments and workshops, support program staff in maintaining case files, and help eligible participants obtain food subsidies and public benefits.

Requirements

• Bachelor’s degree in social work, customer service preferred.
• Experience working in a social services setting preferred.
• Bi-lingual in English and Spanish is preferred.
• Strong communication skills, written and verbal.
• Ability to work in a fast-paced environment.
• Compassion to help the community.

Responsibilities

• Assess client needs and determine eligibility for programs and services.
• Enter accurate and timely data into case management and tracking systems.
• Maintain confidentiality and comply with all data protection policies.
• Provide clients with information on available services (housing, employment, public benefits, etc.).
• Make referrals to internal departments or external community partners as needed.
• Follow up with clients to ensure successful connection to resources and support.
• Assist in coordinating appointments and workshops for clients.
• Support program staff in maintaining case files, reports, and documentation.
• Assist eligible participants to obtain food subsidies through the Supplemental Nutrition Assistance Program (SNAP).
• Assist low-income participants to obtain reduced gas and electric utility bills through the Low Income Home Energy Assistance Program (LIHEAP).
• Assist low-income individuals, families, seniors, and the disabled to obtain public benefits such as medical assistance, RTA ride-free permit, etc.
• Collaborate with department co-workers in external outreach to the community by providing presentations regarding CMAA’s Social Services Department's services.

Benefits

• Comprehensive Health benefits package to include medical, dental, and vision plans with employer contribution between 60%-90% of premiums.
• 403(b) retirement plan with company match after one (1) year and fully vested at year six (6).
• 9 Company Holidays a year.
• Personal Time Off, Sick Leave, and Vacation time off policies.
• Parking/Transit benefits.
• Travel Reimbursements for eligible commuting routes.
• Opportunities for growth and to give back to communities.
• Fun, high-energy culture.
• Relaxed dress code.
• Access to an exceptional leadership team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees