Client Intake and Recovery Specialist
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About The Position
The Client Intake and Recovery Specialist is the frontline of the patient experience at Cliffside Malibu. With a commitment to concierge-style customer service, this individual seamlessly facilitates incoming patients’ admission to Cliffside Malibu’s world-class care. From the first moment of contact, the Client Intake and Recovery Specialist reassures prospective patients that their journey to recovery has now started. This individual understands the expectations of our specialized clientele and handles all the details of nurturing leads and coordinating admission, including clinical assessments, finalizing financial considerations and arrival logistics. Provides high-touch concierge service in alignment with Cliffside Malibu’s luxury brand that includes on-call communication with incoming patients that may be outside business hours, ensuring smooth arrival to our facility and checking in on them upon admission.
