Client Implementation Specialist

Standard Chartered • New York, NY

28d • Onsite

About The Position

As an Implementation Manager - Prime Services, you will be responsible for managing the front-to-back execution of onboarding and transition projects for institutional clients across Prime Brokerage, Clearing, Custody, and Financing. Working under the regional Implementation Lead, you will coordinate internal stakeholders, ensure adherence to governance standards, and deliver a smooth and timely onboarding experience for high-value clients in Asia.

Requirements

• 4-8 years of experience in Prime Brokerage (focus on FX Intermediation and OTC Clearing), Institutional Onboarding.
• Knowledge of Prime Services offerings, including clearing, custody, margining, and financing is strongly preferred.
• Proven ability to manage multiple projects and stakeholders in a time-sensitive environment.
• Experience working with hedge funds, asset managers, or institutional clients is highly advantageous.
• Familiarity with KYC/AML, documentation, and regulatory onboarding requirements in Asia.
• Bachelor's degree in Finance, Economics, Business, or a related field.
• Business Facilitation
• Manage Change
• Service Delivery Operations
• Client Relationship Management
• Communication Skills
• FX and IRS Product Knowledge

Nice To Haves

• Knowledge of Prime Services offerings, including clearing, custody, margining, and financing is strongly preferred.
• Experience working with hedge funds, asset managers, or institutional clients is highly advantageous.

Responsibilities

• Serve as the day-to-day lead for onboarding projects, acting as the key coordination point between the client and internal teams.
• Develop and maintain detailed project plans outlining all onboarding tasks, owners, dependencies, and timelines.
• Facilitate the execution of onboarding deliverables such as legal documentation, credit review and operational static data setup.
• Coordinate across internal teams, including Sales, Product, Operations, Technology, Legal, Compliance, Credit Risk, and Client Coverage, to ensure delivery readiness.
• Proactively track project milestones, identify risks and delays, and escalate to the Implementation Lead where required.
• Drive resolution of operational or process issues in a timely and transparent manner.
• Maintain structured and professional communication with clients during onboarding, including hosting regular status updates and issue resolution calls.
• Support senior stakeholders on client-facing meetings and documentation preparation as needed.
• Ensure a consistent and positive client experience throughout the implementation lifecycle.
• Ensure all onboarding activities comply with Standard Chartered's policies and applicable regulatory requirements (e.g., MAS, SFC, HKMA).
• Maintain audit-ready records of project plans, communications, and sign-offs.
• Support regular governance reporting on onboarding metrics, project status, and control breaches.
• Identify and share pain points, inefficiencies, and recurring issues to help improve onboarding processes and tools.
• Contribute to documentation updates, process playbooks, and internal knowledge-sharing initiatives.
• Participate in working groups and forums focused on onboarding innovation or client experience enhancements.

Benefits

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 5,001-10,000 employees