Client Implementation Manager

Arch -posted 2 months ago

Full-time • Mid Level

New York, NY

1-10 employees

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We’re hiring a Client Implementation Manager on our Operations team to build a high-performing team and deliver enterprise implementations. In this role, you will own high-visibility projects end to end, develop talent through clear goals and coaching, and drive cross-functional alignment to deliver measurable client impact.

Lead and develop a team of Client Implementation Specialists and Operations Associates. Set clear goals, coach for performance, and foster a collaborative, high-achieving culture.
Implement Arch for large enterprise clients. Coordinate with internal stakeholders and client teams to tailor deployments to client objectives.
Partner closely with Sales, Product, and Support teams to ensure alignment on client requirements, product capabilities, and project deliverables. Act as the connective tissue across teams to keep work unblocked and outcomes on track.
Drive continuous improvement. Identify opportunities for automation, process optimization, and best practices that increase efficiency and client satisfaction.
Build and manage project plans that translate client needs and timelines into clear milestones, and ensure on-time, high-quality delivery.
Champion the client's voice. Build relationships with key stakeholders and provide exceptional service throughout implementation.
Institutionalize learnings. Convert implementation insights into updated policies, procedures, and playbooks, and document them for future teams.

1 - 3+ years of people management experience.
3+ years of proven experience in project management and or software implementation.
A leadership mindset and appetite to shape outcomes in a growing company.
Excellent communication skills and the ability to build trust with senior stakeholders.
Experience thriving in high-volume or high-growth environments.
Comfort with ambiguity and a bias for action. You make sound calls and keep momentum.
Advanced Excel skills for analysis, tracking, and reporting.

Familiarity with the alternative investment ecosystem and the mechanics of investing in private equity, hedge funds, or private companies.
Background in private banking, investment management, or a related field.
Working knowledge of SQL for querying and troubleshooting data.

Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
Your work is high impact - Being part of a small team means you have real responsibility and impact from day one.
Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.
Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another.
Great office - we’ve invested in a great space for the Arch team to come together, at 18th and Park in Manhattan.
Lunch is on Us - Grab lunch on us while you’re in the office and take a break to laugh, brainstorm, or just hang out with your teammates over a meal.

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