Client First Customer Advocate, First Financial Bank, Student Role
About The Position
Answer customer inquiries about bank products and services through phone and email. Recognize sales opportunities and refer clients to sales associates. Remain current on products, services, policies, and procedures. Resolve customer issues through account research and utilization of support materials and resources. Perform customer account transaction and maintenance activities accurately. Strive for first contact resolution of customer inquiries, transactions, and problem resolution. Escalate customer requests requiring additional knowledge or expertise as defined by department leadership.
Requirements
- Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team.
- Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service.
- Strong organizational, planning, and time management abilities.
- Demonstrate empathy, patience, and a positive attitude in all customer interactions.
- Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards.
- 2 week in-person training in Cincinnati, OH.
- Remote work after training.
- Must be able to maintain a PCI-compliant workspace, including an Ethernet connection.
Responsibilities
- Answer customer inquiries about bank products and services through phone and email.
- Recognize sales opportunities and refer clients to sales associates.
- Remain current on products, services, policies, and procedures.
- Resolve customer issues through account research and utilization of support materials and resources.
- Perform customer account transaction and maintenance activities accurately.
- Strive for first contact resolution of customer inquiries, transactions, and problem resolution.
- Escalate customer requests requiring additional knowledge or expertise as defined by department leadership.
Benefits
- Competitive pay with wages starting at $14.50 an hour
- Fully remote position
- Mentorship/Coaching opportunities
- Paid in-person training
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
Number of Employees
251-500 employees
