Client Financial Services Representative

Livingston Intl-posted 11 months ago
Full-time • Entry Level
New Brunswick, CA
1,001-5,000 employees
Support Activities for Transportation
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Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

  • Manage customer accounts within assigned portfolio by engaging in phone calls and/or emails.
  • Negotiate payment arrangements and build relationships with customers to understand their needs and issues.
  • Monitor and manage 'shipment hold/notification' screen within authorized limits.
  • Enlist the efforts of the Operations team and Senior Management when necessary to accelerate the collection process.
  • Communicate and follow up within specified timelines with Operations regarding customer disputes.
  • Analyze unapplied amounts within company specified timelines.
  • Identify problem accounts and provide recommendations related to recovery.
  • Maintain compliance with required internal controls and departmental procedures.
  • Maintain accurate documentation of all collection efforts, and provide updates on collection activity.
  • Prepare and monitor monthly cash forecast for specific portfolio.
  • Achieve defined individual and department goals.
  • Assist with any other duties as required.
  • 2 years of related experience
  • High School/GED or equivalent
  • Enthusiastic about collections and committed to providing excellent customer service
  • Effective business writing and professional communication skills
  • High degree of dedication, ownership and initiative
  • Ability to work independently and perform in a team environment
  • Strong organizational skills; ability to multi-task and prioritize
  • Strong interpersonal and communication skills (both verbal and written)
  • Good customer service skills
  • Proficiency in Microsoft Office (Word, Excel)
  • Ability to reflect a professional company image
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