Client Financial Service Rep

Burrell Behavioral Health•Indianapolis, IN

36d

About The Position

Client Financial Services Representatives hold a key role in the Revenue Cycle. This position is responsible in managing all facets of insurance, client and grant billing, payment posting, charge follow up and customer service to include answering client inquiries. Why Greenwood? Greenwood offers the perfect balance of small-town charm and big-city convenience. Nestled just south of Indianapolis, this thriving community provides an exceptional quality of life with plenty to explore and enjoy: Local Landmarks: Visit Freedom Springs Aquatic Park for summer fun, tour the historic Polk Community House, or discover unique finds at the Greenwood Park Mall. Outdoor Escapes: Stroll through Craig Park, hike the scenic trails at Westside Park, or enjoy a peaceful picnic at City Center Park. Culinary Delights: Indulge in Greenwood's growing food scene, from cozy cafes and locally-owned eateries to craft breweries and sweet shops. Festivals and Community Events: Celebrate local culture at Freedom Festival, the Greenwood Farmers Market, or one of the many seasonal events held throughout the year. Family-Friendly Amenities: Enjoy the Greenwood Community Center, kid-friendly parks, and excellent schools in a safe, welcoming environment. With its affordable living, strong sense of community, and easy access to Indianapolis, Greenwood is a wonderful place to live, work, and grow Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Adult & Child Health is a Smoke and Tobacco Free Workplace.

Requirements

High school diploma or GED
Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
Completion of New Hire Orientation at the beginning of employment.
All training requirements including Relias at the beginning of employment and annually thereafter.
Current driver's license, acceptable driving record and current auto insurance.
Strong communication skills and strong customer service skills.
Detail oriented and ability to prioritize work.
Perform tasks effectively and with accuracy.
Strong analytical skills.
Basic math and data entry typing skills, including 10 key.
Proficiency in Microsoft Word and Excel.
Ability to work both independently and as part of a team.
Positive, friendly, approachable disposition.
Ability to read and interpret policies and procedures and follow instruction.

Nice To Haves

Experience or knowledge of insurance billing/collection practices, preferred.
Familiarity with CPT and ICD-10 coding.
Knowledge of EFTs, EOBs and basic understanding of medical and insurance terminology, preferred.

Responsibilities

Assures coding is compliant with billing and coding guidelines and according to contract.
Submission of insurance claims to clearinghouse/Department of Mental Health or individual insurance companies electronically or via paper CMS-1500 form in a timely manner.
Follows up with insurance payers on unpaid, denied or rejected claims.
Manually enter charges in electronic health record.
Resolves issues and resubmits or appeals claims.
Utilize insurance websites, provider portals, send secure messages and make phone calls.
Prepare charge invoices for non-insurance payers.
Run reports.
Timely review and follow up to all insurance inquiries and correspondence.
Document procedure/processes.

Benefits

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

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