TEMPORARY CLIENT FACILITATORS, PLAZA OFFICE

METROPOLITAN FAMILY SERVICE•Portland, OR

38d•$21 - $21•Onsite

About The Position

Metropolitan Family Service position descriptions are guidelines. They are not intended to identify every task that an employee will be asked to complete. They are intended as a general outline of the essential work responsibilities and qualifications of the position. This is a temporary, limited duration position, working from approximately January 15, 2026 and ending on or before April 30, 2026. The position hours will vary from 16-32 hours per week and position requires availability as follows: Wednesday through Sunday 8:30 am – 5:00 pm and on Monday 11:30pm - 8:00pm. This position does not offer benefits.

Requirements

Possesses excellent customer service skills and experience working with diverse populations in a high stress environment
Works effectively within a team-dependent environment
Ability to manage multiple projects simultaneously
Demonstrates flexibility to adapt to changing priorities and responsibilities depending on the needs of the program
Possesses excellent time management, prioritization and organizational skills
Ability to work all scheduled hours and maintain availability through the duration of the assignment
Successful knowledge of and competency to operate a personal computer and utilization of the internet
Competency in using Microsoft Office and Google Suite
Ability to work with scheduling software
High School diploma, GED or equivalent related experience
Customer service and/or reception experience
Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner. If driving a personal vehicle must maintain a valid driver license for the state of residency, personal auto liability insurance coverage and a driving record permitting coverage under the agency auto liability policy.
MFS requires all employees and volunteers to complete a criminal background check which includes a fingerprint background check. We review the results of all background checks individually and consider all of the circumstances of any issues that arise in a background check during the hiring process.

Nice To Haves

Ability to communicate in Spanish in addition to English is highly preferred.

Responsibilities

Provide a welcoming environment to clients as they enter the tax site
Perform initial client screening to determine if client is ready and qualifies for MFS Cash Oregon services
Respond to questions about general services provided; Client Facilitators are not authorized to answer tax questions
Assist clients through the intake process and setting up appointments
Answer phone calls and return calls to clients
Provide resource and referral information to related services and provide any available literature to clients
Ensure strict levels of confidentiality at all times, protecting the security of the clients personal information and records
Provide data entry support as directed
Ensure waiting area and tax floor are organized, well-stocked, efficient and orderly
Assist in managing the work flow on the tax floor
All positions might be expected to staff and support other tax sites when needed