CLIENT EXPERIENCE TRADER

Tradestation Group • Chicago, IL

206d • $70,000 - $78,000

About The Position

TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation. We are seeking a Client Experience Trader who will be responsible for end-to-end client support. The client base that is serviced consists of sophisticated traders that require a unique level of support. The position will be responsible for supporting clients in all aspects of live and simulated trading support, platform troubleshooting and product support. The candidate will be expected to work as a liaison to Sales, Operations and other departments to ensure resolution to all customer requests and issues in a timely fashion.

Requirements

• Required to have passed all relevant industry exams
• Successfully complete order entry training
• Demonstrate proficiency in providing order entry assistance across all asset classes
• Complete live trader training and exhibit a thorough understanding of the policies, procedures and systems necessary for assisting clients in a live trading environment
• Extensive knowledge of multiple trading platforms in order to handle technical questions in regard to trading as well as software support
• Familiar with customer account procedures to assist with client inquiries
• College degree required
• 4-6 years of financial services experience
• SIE, Series 7, 63, and 3 licenses

Nice To Haves

• Additional licenses may be required as the job role evolves

Responsibilities

• Assist clients with executing live orders, providing quotes and information on live balances and positions
• Provide Order Entry assistance across all asset classes
• Resolve client inquiries via email, chat, and phone
• Work in a team-oriented environment
• Account maintenance (transaction inquiries, commission review, etc.)
• Software support
• Ability to work in a fast paced and interactive environment
• Maintain a positive representation of TradeStation through professionalism, courtesy, and by striving to exceed Clients' expectations

Benefits

• Collaborative work environment
• Competitive Pay
• Yearly bonus and generous 401k plan
• Comprehensive benefits for you and your family starting Day 1, including a Veterinary Discount Plan!
• Generous Paid Time Off plans
• Flexible working environment
• TradeStation Account employee benefits, as well as full access to trading education materials

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree