Client Experience Sr Coordinator

PepsiCo • Winston-Salem, NC

2d

About The Position

This customer-facing role is responsible for advancing Voice of the Customer (VoC) initiatives that fuel growth, strengthen loyalty, and elevate the overall customer experience. Serving as a critical liaison between field sales teams, PepsiCo Direct (PD), and our customers, this position drives volume, revenue, and margin growth by capturing insights, addressing friction points, and executing initiatives that deliver seamless, best-in-class experiences.

Key responsibilities include collecting and processing new customer forms, activating customers within PepsiCo’s internal loyalty and revenue platforms, and ensuring a consistent, high-quality Away From Home (AFH) customer experience. The role collaborates closely with Customer Teams, Client Experience, Finance, and Go to Market (GTM) to ensure alignment and flawless execution across all touchpoints.

The AFH Sales Sr Coordinator responsibilities will put them in regular contact with their external and internal customers and will require the ability to quickly create and maintain balanced and productive relationships. Flexibility and knowledge of differing Division & customer processes will be needed. Additionally, the Sr Coordinator will be expected to regularly make recommendations and see alignment to improve processes based on experience, customer satisfaction and efficiencies.

Requirements

• Bachelor's Degree or Minimum of 2 years of experience in Foodservice Sales Support preferred
• Ability to take initiative and follow-up independently
• Strong written and verbal communication skills
• Proficient in Microsoft Outlook, Excel and PowerPoint
• Ability to manage and influence process change
• Ability to manage multiple priorities, deadlines and make independent decisions based on data & feedback
• Confidently make independent decisions keeping both customer satisfaction, field efficiencies and financial strategies in mind
• Project management and prioritization skills required

Nice To Haves

• Experience in PepsiCo systems – Siebel, Xcelerate/Saavy, Masterfiles, Cockpit & reporting systems preferred
• Understanding of GTM pricing strategies and processes preferred
• Cross-Functional partnerships with National & Division Organizations preferred

Responsibilities

• Voice of the Customer: Capture, analyze, and synthesize customer feedback and insights to identify pain points, opportunities, and trends that influence experience and loyalty.
• Customer Engagement: Serve as a trusted point of contact for customers, ensuring issues are resolved quickly while proactively building long-term relationships.
• Growth Enablement: Partner with sales and marketing to implement programs that support volume and revenue growth, including campaign execution and pull-through initiatives.
• Experience Excellence: Support end-to-end execution of customer journeys, ensuring friction-less service and consistent communication.
• Cross-Functional Collaboration: Partner with Sales, Marketing, Finance, and Operations teams to align strategies and deliver customer-first solutions.
• Performance Tracking: Monitor KPIs related to customer sentiment, loyalty, and growth; provide insights and recommendations to leadership.

Benefits

• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees