Client Experience Specialist

Medica • Minnetonka, MN

360d • $61,500 - $105,400

About The Position

The Client Experience Specialist will play a key role in supporting the Account Executives and Managers in preparing for important finalist meetings and other client-facing presentations. This role requires someone who is proactive, detail-oriented, and skilled at working across multiple teams to gather relevant information and produce high-quality materials. The ideal candidate will possess excellent project management skills, a strong understanding of business communication, and a passion for delivering exceptional service to both internal stakeholders and clients.

Requirements

• Bachelor's degree or equivalent combination of education and experience required (Business administration, Marketing, Communications, or related field)
• 3+ years minimum of applicable work experience required
• Previous experience in administrative support, client management, or customer service required

Nice To Haves

• Exceptional organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Effective communication and interpersonal skills to collaborate with internal teams and clients.
• Experience in preparing high-level client presentations, reports, and proposals.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and reporting tools.
• Ability to work collaboratively and cross-functionally across departments.
• Strong analytical and problem-solving abilities.
• Proactive approach to identifying and implementing process improvement.
• Ability to work both independently and as part of a team.

Responsibilities

• Identify areas for efficiency improvements within the document preparation and client presentation process.
• Provide recommendations to enhance workflow, streamline communication, and improve the client experience.
• Review and enhance processes as new groups onboard.
• Assist Account Executives and Managers in preparing for finalist meetings by coordinating logistics, gathering relevant data, and ensuring that all materials are ready for client presentations.
• Proactively manage meeting preparation timelines to ensure all materials are ready ahead of time.
• Develop high-quality, visually engaging PowerPoint decks for client presentations, ensuring they align with company messaging, brand standards, and client needs.
• Collaborate with Account Executives, Managers, and other departments to collect necessary information and ensure that presentations are tailored to client-specific details.
• Conduct a final review of all decks for consistency, accuracy, and clarity.
• Work closely with internal teams (Sales, Operations, Marketing, Analytics) to pull together key information for client presentations, proposals, and other deliverables.
• Ensure smooth communication across departments to ensure all needed materials are received and finalized in a timely manner.
• Support Account Executives and Managers in creating a seamless, positive experience for clients throughout the entire preparation and presentation process.
• Act as a liaison between internal stakeholders and clients, ensuring all needs are met and communicated effectively.

Benefits

• Competitive medical, dental, vision
• PTO
• Holidays
• Paid volunteer time off
• 401K contributions
• Caregiver services
• Generous total rewards package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees