Client Experience Specialist

ATC Las Vegas•Las Vegas, NV

10h•$20

About The Position

ATC Healthcare of Las Vegas is seeking a compassionate, organized, and people-focused Client Experience Specialists to enhance communication, satisfaction, and engagement among clients, caregivers, and families within our home healthcare organization. This role plays a key part in strengthening relationships, improving client retention, supporting caregivers, and ensuring overall satisfaction with our services.

Requirements

Experience in home healthcare, healthcare, customer service, social services, or related field preferred.
Excellent communication, active listening, and interpersonal skills.
Strong organizational and timemanagement abilities.
Empathy, patience, and a genuine desire to support clients and caregivers.
Ability to problemsolve and escalate issues appropriately.
Proficiency in Microsoft Office and/or home care management software (preferred).
High school diploma required; associate’s or bachelor’s degree in healthcare, social work, or related field preferred.

Responsibilities

Build strong relationships with clients, families, and caregivers to promote satisfaction and trust.
Conduct regular outreach calls, check-ins, and surveys to assess the client experience and identify support needs.
Serve as a liaison between clients, caregivers, scheduling teams, and leadership to resolve concerns quickly and professionally.
Support onboarding and orientation of new clients and caregivers, ensuring a smooth transition into services.
Track engagement metrics, feedback, and trends to help improve service delivery.
Coordinate recognition programs, engagement events, and retention initiatives for caregivers.
Maintain accurate documentation of interactions and follow-up actions.
Collaborate with clinical and administrative teams to support care plans and ensure service quality.
Assist with marketing and community outreach efforts as needed.