Client Experience Representative - Mission Market

PCs for People•Saint Paul, MN

28d

About The Position

We are seeking a dedicated and enthusiastic Client Experience Representative to join our dynamic Mission Market team. As the primary point of contact for clients, you will be responsible for assisting and guiding them throughout their technology shopping journey. Your main objective is to deliver personalized and high-quality support to enhance the overall client experience.

Requirements

Previous experience in retail or client service is preferred but not mandatory
Excellent communication and interpersonal skills with a client-focused approach
Strong problem-solving abilities and the ability to handle challenging situations with tact and diplomacy
Proficiency in using a computer, POS systems, and other retail software applications
Flexible schedule to ensure clients are fully supported
Physical ability to stand for extended periods and lift moderately heavy items when necessary
Experience with CRM or partner management platforms preferred
Bilingual or multilingual communication skills highly preferred
Strong analytical thinking, attention to detail, and problem-solving skills
Excellent verbal and written communication skills
Ability to meet deadlines and work independently in a fast-paced, changing environment
Must be flexible, self-motivated, and adaptable
Comfortable working in a general warehouse setting
Good organizational skills, attention to detail, and willingness to follow standard procedures
Ability to de-escalate difficult situations with empathy

Nice To Haves

Experience with CRM or partner management platforms preferred
Bilingual or multilingual communication skills highly preferred

Responsibilities

Greet and welcome clients with a friendly and approachable demeanor, creating a warm and inviting atmosphere in the market
Handle phone calls and emails with impeccable client service
Actively listen to clients' inquiries, concerns, and feedback, providing accurate and helpful information about products, incentives, and policies
Maintain an organized and visually appealing market environment by arranging items, restocking shelves, and ensuring product displays are attractive and well-maintained
Address and resolve client complaints or issues professionally, escalating to management when necessary to ensure client satisfaction
Participate in training sessions and workshops to enhance client service skills and stay informed about new products and services
Process and approve online orders
Process client transactions efficiently and accurately using the PCSCRM and point-of-sale (POS) system, handling cash, credit cards, and other payment methods and verifying and documenting client eligibility
Handle product returns, exchanges, and refunds in accordance with company policies, ensuring a smooth and positive resolution for the client
Assist clients in establishing accounts and locating products within the market, suggesting suitable alternatives, and explaining product features and benefits
Stay up-to-date with product knowledge, promotions, and company policies to provide accurate and consistent information to clients
Collaborate with team members to achieve market goals and maintain a positive work environment
Assist in inventory management by conducting regular stock checks and reporting discrepancies to management
Support team activities such as preparing and registering clients for events, coordinating pickups and deliveries, and supporting partnerships
Other duties as requested