Client Experience Project Manager

Medica • Minnetonka, MN

83d • $77,100 - $115,710

About The Position

The Client Experience Project Manager is responsible for coordinating client-specific complex issue resolution and ensuring client satisfaction throughout the project lifecycle. This role serves as the primary point of contact for projects and involves cross departmental collaboration, effective communication, and problem solving to manage custom client requests and facilitate new initiatives. Performs other duties as assigned.

Requirements

• Bachelor's degree in Business Administration, Project Management, or equivalent experience in related field.
• 5 years of experience beyond degree.

Nice To Haves

• Proven experience in project management, preferably in client management or customer service role.
• Strong problem-solving skills with a track record of managing complex issues.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.
• Experience in managing audits or similar projects is highly desirable.
• Ability to handle multiple projects simultaneously while maintaining attention to detail.
• Proficient in project management tools and software.
• Familiarity with data management, reporting, and compliance standards is a plus.
• Strong analytical and critical thinking skills.
• Excellent organizational and time management abilities.
• Ability to work independently and as part of a team.
• Adaptability to changing client needs and project requirements.

Responsibilities

• Collaborate with sales, client services, and other departments to coordinate project activities and resource allocation.
• Manage customer-specific data files, including NDA's and vendor partner data issues.
• Provide regular updates to stakeholders regarding project status, challenges, and opportunities for process improvement.
• Drive process improvement initiatives by analyzing and enhancing existing workflows, while also designing and implementing new, efficient processes to support organizational goals.
• Lead the oversight for client-specific audits, including claims, utilization management, and mental health parity, partnering closely with the auditors.
• Generate and manage complex reporting and handle ad hoc reporting requests to support business decisions.
• Serve as the Commercial SME to partner with the RFP writing and documentation teams for existing customer RFP work to ensure compliance with requirements and adherence to deadlines.

Benefits

• Competitive medical, dental, vision insurance.
• Paid time off (PTO) and holidays.
• Paid volunteer time off.
• 401K contributions.
• Caregiver services.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees