Client Experience Project Manager

Medica • Minnetonka, MN

35d • Hybrid

About The Position

Medica is a nonprofit health plan with more than a million members that serves
communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver
personalized health care experiences and partner closely with providers to
ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven
decisions, embraces continuous learning, and celebrates collaboration — because
success is a team sport. It's our mission to be there in the moments that matter
most for our members and employees. Join us in creating a community of connected
care, where coordinated, quality service is the norm and every member feels
valued.

The Client Experience Project Manager is responsible for representing the
commercial segment and coordinating client‑specific requests and supporting
client satisfaction throughout the project lifecycle. Serving as the primary
point of contact, this role works cross‑functionally with Sales, Client
Experience, and internal partners to manage client‑specific initiatives,
translate contractual and market requirements into operational solutions, and
represent the commercial insurance perspective while driving efficient,
client‑focused outcomes.

Requirements

• Bachelor's degree in Business Administration, Project Management, or equivalent experience in related field
• 5 years of experience beyond degree

Nice To Haves

• Experience with commercial health insurance, including employer group coverage
• Proven experience in project management, preferably in client management or customer service role
• Strong problem-solving skills with a track record of managing complex issues
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams
• Experience in managing audits or similar projects is highly desirable
• Ability to handle multiple projects simultaneously while maintaining attention to detail
• Proficient in project management tools and software
• Familiarity with data management, reporting, and compliance standards is a plus
• Strong analytical and critical thinking skills
• Excellent organizational and time management abilities
• Ability to work independently and as part of a team
• Adaptability to changing client needs and project requirements

Responsibilities

• Collaborate with sales, client services, and other departments to coordinate project activities and resource allocation. Manage customer-specific data files, including NDA’s and vendor partner data issues
• Provide regular updates to stakeholders regarding project status, challenges, and opportunities for process improvement
• Drive process improvement initiatives by analyzing and enhancing existing workflows, while also designing and implementing new, efficient processes to support organizational goals
• Lead the oversight for client-specific audits, including claims, utilization management, and mental health parity, partnering closely with the auditors
• Generate and manage complex reporting and handle ad hoc reporting requests to support business decisions

Benefits

• competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager