CLIENT EXPERIENCE OPERATIONS MANAGER

Compass Group•Boston, MA

22h•$115,000 - $120,000•Onsite

About The Position

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job SummaryWe are seeking an experienced Client Experience Operations Manager to lead end‑to-end operations across our Seaport and Cambridge campuses. In this role, you will ensure a safe, compliant, and efficient environment that supports employees, visitors, and research activities. This is a hands-on leadership position, requiring someone who not only manages a team but actively works alongside them, setting the standard for daily operations. Experience in Hospitality and Facilities Management Operations is required. Background in Hard Services, Laboratory environments, and Project Management is strongly preferred.

Requirements

5+ years of experience in Facility Management, Project Management, and ideally, Laboratory operations.
Excellent communication skills with the ability to engage effectively with staff, peers, leadership, and guests.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Proven track record of leading teams and managing complex operational environments.

Nice To Haves

Background in Hard Services
Laboratory environments
Project Management

Responsibilities

Provide leadership, management, and oversight for all vendors and internal staff, including Mailroom, Events, Maintenance, Janitorial services, Audio Visual, Food Services, and small building project teams.
Support two pharmaceutical sites, one in the Seaport district and one in Cambridge. One location is an office environment, while the other combines office and laboratory spaces.