Client Experience Marketing Analyst II (2026-10192)

Cox powered by Atrium

About The Position

Cox Automotive is searching for Client Experience Marketing Analyst II Cox Automotive is a leading provider of automotive products and services, offering a wide range of solutions to dealers, manufacturers, and consumers. With a focus on innovation and customer service, Cox Automotive helps clients navigate the ever-changing automotive industry landscape. From digital marketing and software solutions to vehicle remarketing and logistics, Cox Automotive is dedicated to driving the future of the automotive industry. This is a 3 Month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.

Requirements

Bachelor’s degree in Marketing, Communications, Business, or related field; or equivalent combination of education and work experience.
3+ years of experience in a client experience, marketing, or insights-related role; B2B environment preferred.
Prior experience with CX or VOC platforms (e.g., Qualtrics, Medallia, Salesforce) and survey programs a plus.
Experience in the automotive industry preferred, not required.
Excellent analytical skills; able to combine data and feedback to provide actionable, strategic recommendations.
Proficient in data collection and reporting, presenting clear insights through reports and dashboards to teams and leaders.
Strong storytelling skills; able to turn complex CX insights into engaging narratives for diverse audiences.
Strong presentation skills able to influence partners and engage across all organizational levels, with adaptability for anticipated questions.
Consistently advocate for clients, prioritizing their needs and delivering solutions that create value and address pain points.
Collaborates proactively by asking questions, suggesting ideas, volunteering help, sharing resources, and removing obstacles to support team goals and growth.
Detail-oriented with strong time management and organizational skills, committed to achieving business goals.
Respond to daily operational tasks while advancing key projects that drive client and business needs.
Sets high standards for quality and efficiency, takes responsibility for results, and adjusts efforts as needed.
Energetic and motivating, able to inspire enthusiasm for CX among stakeholders.
Strong spoken and written communication skills for effective teamwork across departments.
Skilled in Microsoft Office (PowerPoint, Excel, Word, Teams); experience with CX/VOC platforms (Qualtrics, Medallia, Salesforce) and project management tools is a plus.
Self-motivated, proactive, independent, and keeps leadership informed when confronting ambiguity.

Nice To Haves

Prior experience with CX or VOC platforms (e.g., Qualtrics, Medallia, Salesforce) and survey programs a plus.
Experience in the automotive industry preferred, not required.
Skilled in Microsoft Office (PowerPoint, Excel, Word, Teams); experience with CX/VOC platforms (Qualtrics, Medallia, Salesforce) and project management tools is a plus.

Responsibilities

Support and manage CX initiatives for each brand, aligning with strategic goals and client outcomes while maintaining consistent standards across projects for NextGear Capital and Manheim.
Champion client listening programs — including survey administration, verbatim review, and trend analysis across OSAT and CSAT — surfacing insights that directly inform strategy.
Analyze client feedback, call center data, and operational metrics to identify pain points, self-service barriers, and education gaps, then extract actionable insights that link CX performance to business results and support ongoing improvement.
Support journey mapping efforts by documenting client touchpoints, pain points, and moments that matter across key lifecycle stages and process areas.
Gather, distill and summarize key research and competitive intelligence to keep the CX team informed of insights that may affect strategies and project development.
Support and develop CX marketing support materials for assigned brand or focus areas, including client communications, self-service education content, process explainers, and internal enablement toolkits.
Support the CX Manager in planning client feedback sessions and advisory board meetings, including event logistics and project plan, research briefs, discussion guides, and post-session summaries.
Present content in client forums, leadership reviews, and stakeholder meetings by translating data into clear narratives that align with CX messaging and standards.
Promote a client-first culture by representing client perspectives in internal discussions and cross-functional decisions.
Work with cross-functional teams — including Brand, Product Marketing, Field Marketing, Sales, and Operations — to ensure consistent execution of CX strategy and messaging across all client touchpoints.
Track progress against CX improvement initiatives, identifying gaps and surfacing patterns that signal where strategy adjustmen