CLIENT EXPERIENCE MANAGER

Compass Group•Hanover Township, NJ

23h•$90,000 - $100,000

About The Position

Working as a Client Experience Manager, you are responsible for audio visual needs in a corporate conference center. Additionally, you will be responsible for the following: Key Responsibilities: The candidate must be able to problem solve to troubleshoot and provide solutions for presentation needs under high-pressure circumstances and conferences Must have the ability to make immediate decisions in order to provide the client with an immediate solution without any downtime in client meetings Supervise, motivate and train staff. Set up communication process including daily meetings, team meetings, communication log, etc. Must be capable of managing own time, working within the broader IT department areas of responsibility Work with state of the art Audio Visual conferencing equipment; including webcast and telephone conferencing Oversee the management of daily operations for the conference rooms Be able to upload and display PowerPoint presentations and slide shows Coordinate with outside vendors to successfully execute large scale events Schedule equipment and staff to cover the conference and events of the week ahead speak with other technology providers to integrate services Track equipment inventory and controls as well as SLA compliance including response time and customer satisfaction Ensure room check inspections and regular preventative maintenance is performed on all equipment Create proposals for new AV equipment, services, or staffing as requested or needed To develop, evolve, compile and complete monthly and quarterly metrics and reports and business case analysis and scorecards Identify continuous improvement processes for seamless customer service across both lines of business. Follow up on service challenges and take corrective action

Requirements

Advanced knowledge of integrated AV systems, inclusive, but not limited to: data projection, audio, video, Tanberg, Clear one, Extron, AT&T Connect, Cisco systems
Proactive mindset to anticipate and support changes in our business
Superior quantitative, oral and written communications and problem-solving/strategizing skills
Conformity to the highest standards of personal integrity and ethical behavior
Exceptional customer service abilities
Competent in MS applications - Excel, Publisher, PowerPoint, Visio, FrontPage, Word, Internet, and Outlook
This is a hands-on job requiring both management skills and technical skills
Ability to move conference room tables, chairs and lift 50 pounds as needed

Nice To Haves

A Bachelor’s Degree preferred
Minimum of four years' work experience in an audio visual manager or supervisor role
CTS Certification a plus
Membership & participation in professional organizations

Responsibilities

problem solve to troubleshoot and provide solutions for presentation needs under high-pressure circumstances and conferences
make immediate decisions in order to provide the client with an immediate solution without any downtime in client meetings
Supervise, motivate and train staff.
Set up communication process including daily meetings, team meetings, communication log, etc.
manage own time, working within the broader IT department areas of responsibility
Work with state of the art Audio Visual conferencing equipment; including webcast and telephone conferencing
Oversee the management of daily operations for the conference rooms
Be able to upload and display PowerPoint presentations and slide shows
Coordinate with outside vendors to successfully execute large scale events
Schedule equipment and staff to cover the conference and events of the week ahead
speak with other technology providers to integrate services
Track equipment inventory and controls as well as SLA compliance including response time and customer satisfaction
Ensure room check inspections and regular preventative maintenance is performed on all equipment
Create proposals for new AV equipment, services, or staffing as requested or needed
To develop, evolve, compile and complete monthly and quarterly metrics and reports and business case analysis and scorecards
Identify continuous improvement processes for seamless customer service across both lines of business.
Follow up on service challenges and take corrective action