Client Experience Manager

Traveling with Mchaila • Newark, NJ

9h • Remote

About The Position

Were seeking a results-driven Client Experience Manager to oversee client communications, manage service workflows, and ensure a seamless, high-quality experience from onboarding through completion.
This fully remote role combines client service, operations coordination, and process management. Its ideal for a self-motivated professional who enjoys managing moving parts, supporting clients, and maintaining organized systems in a structured remote environment.

Requirements

• Strong written and verbal communication skills
• Excellent organization and problem-solving ability
• Comfortable working independently in a remote environment
• Tech-savvy and confident using digital platforms
• Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM

Nice To Haves

• Experience in customer service, client success, account coordination, or operations (preferred but not required)

Responsibilities

• Oversee client communications across active accounts
• Manage service workflows, timelines, and follow-ups
• Coordinate scheduling, confirmations, and documentation
• Resolve client concerns quickly and professionally
• Maintain accurate records using internal systems and tools
• Identify opportunities to improve efficiency and client satisfaction

Benefits

• 100% remote flexibility
• Structured onboarding and ongoing training
• Clear systems and mentorship for success
• Long-term growth opportunities within a supportive team

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed