Client Experience Manager
About The Position
We are seeking a driven and organized Client Experience Manager to oversee client communications, coordinate service details, and ensure every interaction reflects a smooth, professional, and high-quality experience. This fully remote position is ideal for someone who thrives behind the scenes, enjoys managing moving parts, and takes ownership of client satisfaction from start to finish. This role is well suited for self-motivated individuals who can work independently while leveraging structured systems, tools, and training provided. If youre proactive, dependable, and confident managing workflows in a remote environment, this opportunity offers flexibility and long-term growth potential.
Requirements
- Strong communication, organization, and problem-solving skills
- Client service, account management, or customer-facing experience preferred (not required)
- Ability to work independently while utilizing provided systems and resources
- Detail-oriented, reliable, and deadline-driven
- Tech-comfortable and adaptable to new platforms
- Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM
Nice To Haves
- Client service, account management, or customer-facing experience preferred (not required)
Responsibilities
- Oversee ongoing client communications and service workflows
- Ensure timely follow-ups, confirmations, and status updates
- Coordinate scheduling, documentation, and client requests with accuracy
- Proactively identify and resolve issues to maintain a seamless experience
- Maintain detailed records and contribute to workflow improvements
- Deliver consistent, professional support throughout the client journey
Benefits
- 100% remote flexibility
- Structured onboarding and ongoing support
- Clear processes and systems provided
- Growth opportunities within a supportive, team-focused environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
