Client Experience Manager (Remote)

AO Globe Life•Knoxville, TN

1d•Remote

About The Position

AO Globe Life is hiring individuals to support veterans and their families as they explore supplemental benefit options. In this role, you’ll connect with individuals who have requested information about benefit programs , schedule virtual consultations, and help them better understand the options available to them. This fully remote opportunity allows you to make a meaningful impact while building professional experience in a supportive, mission-driven environment.

Requirements

Must be legally authorized to work in the United States
Reliable internet connection
Windows-based laptop or desktop computer with a webcam

Nice To Haves

Clear, confident communicators comfortable speaking with clients on Zoom
Organized and self-motivated professionals who work well independently
Individuals who enjoy helping others and building meaningful client relationships
Veterans, military spouses, or those passionate about supporting the military community
Tech-comfortable individuals who can navigate digital platforms and tools

Responsibilities

Connect with veterans and their families who have expressed interest in learning about benefit options
Schedule and conduct virtual consultations via Zoom
Explain available programs in a clear, respectful, and supportive manner
Guide clients through the enrollment process and provide follow-up assistance
Maintain accurate records using secure digital systems
Participate in weekly training sessions and professional development calls