Client Experience Manager IV

About the position

We are One Workplace. We believe that people with a purpose need a place to be their best. From Seattle area skyscrapers to the Pacific Northwest's premier Universities and medical facilities, we design insightful spaces with the latest technology providing our clients an environment that embodies their image and encourages success. Our drive to support our clients has helped us expand our footprint and now it's time to expand our team. One Workplace is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Responsibilities

• Directs account level activity
• Collaborates with management to set account and/or market financial goals
• Engages with business development to develop account and/or market growth plans and directs activity within the account to team to execute plan
• Serves as a thought leader and subject matter expert for client engagement
• Manages backlog, invoicing and aging reports for account
• Works and mentors junior Client Experience Managers

Requirements

• Minimum of seven years' experience in sales, marketing or project management role in the furniture industry
• Confident in owning and presenting complex information to C-suite level stakeholders
• Demonstrated experience in account and/or market growth
• Proactive sales approach requiring strategic thinking with the ability to conduct market analysis and shift strategies as needed

Benefits

• 15 days of PTO
• 9 Paid holidays
• Medical/Dental/Vision Insurance
• Profit Sharing
• 401k + Employer Match
• Wellness App with reimbursement of up to $500/year