Client Experience Manager II

Porter Works•Seattle, WA

5d•$90,000 - $115,000

About The Position

As a Client Experience Manager at Porter, you will be a strategic partner and advocate for clients. You are someone who excels in quick-thinking, problem-solving and proposing creative solutions as a collaborative team member. You will build and maintain important internal and external client relationships that support the overall project and/or account including but not limited to: Designers, GC’s, Project Managers, Installation Crews and Vendor partners. For your success in this role, you will ensure client satisfaction by offering products and services from the first interaction to the execution of project deliverables through to project installations.

Requirements

Bachelor of Arts degree (B.A.) from a four-year college or university and/or a minimum of 3-5 years in a relevant experience working for a commercial furniture dealer, PM Management firm, Corporate Real Estate or Facilities Management or related business in the commercial interiors industry.
Must have demonstrable experience working on large, multi-phased projects ideally in-house or for clients with multi-office locations and/or campuses across North America.
Must be able to demonstrate strong product knowledge of both systems furniture & ancillary products with practical application experience.
Decisive, flexible, and able to delegate work with the ability to prioritize tasks.
Knowledge & passion for the commercial furniture industry and interior design.
Ability to work independently and self-manage while also understanding how to function in team environment with many individuals in various roles and departments all working towards a common objective.
Critical contributor to team effort to serve diverse and sometimes demanding clients providing excellent customer service.
Ability to read and understand floor plans.

Nice To Haves

Knowledge & experience working with Steelcase products and applications pricing and discounting will make your application stand out.
Indesign, CAD, Smartsheet, Project Management Software & Photoshop preferred but not essential.

Responsibilities

Exhibit a work style that is high energy, influential and leads to winning new business opportunities provided by Sales Management Lead and/or support bid opportunities.
Assist Sales Management by identifying strategies to help revenue
Conduct early project meetings to understand client needs, budget and time constraints through observation, listening and asking the right questions.
Conduct further research as necessary to drive sales through product/technical knowledge, proposed solutions and management of client expectations.
Ensure Porter’s representation of integrity and creativity by influencing the product selection and service solutions that will satisfy/exceed designer/client expectations.
Conduct site visits, field measurements and work closely with the design team to provide an accurate and clear site assessment.
Manage the overall project or account schedule & budget including collaborating with internal and external teams and resources.
Produce exceptional final client presentations including final look book, budget, validation package, installation packs and other client requests.
Active participant in Porter’s internal meetings, Learning & Development and team building events to build team effectiveness and synergy.