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The primary responsibility of the Client Experience Manager (CEM) position is to provide a superior level of service to clients through daily interaction by responding to needs and inquiries. The CEM helps to bridge the gap between the client, OneDigital, and the insurance company to ensure each touchpoint across the client journey is engaging, efficient, and effective. OneDigital operates on a 'People First' mentality. All CEM responsibilities will align with OneDigital's vision, mission, and values.