Client Experience (Luxury / Private Aviation)

OGARAJETS•Atlanta, GA

2h•Onsite

About The Position

Founded in 1980, OGARAJETS delivers a concierge-level, white-glove experience to the world’s most discerning aircraft buyers and sellers. Their legacy is built on precision, discretion, and uncompromising service across every aircraft acquisition and sale, serving an elite global clientele. The Client Experience Leader is a net-new leadership role responsible for designing and implementing a best-in-class, hospitality-driven experience throughout the aircraft transaction lifecycle, elevating and redefining the client journey across the organization. The ideal candidate will bring a luxury hospitality mindset and translate it into a structured, scalable client experience model.

Requirements

Come from luxury hospitality or high-end service environments
Have experience working with ultra-high-net-worth clientele
Are highly detail-oriented and proactive in anticipating client needs
Can translate hospitality principles into operational processes
Thrive in building and scaling new functions
7+ years of experience in: Luxury hospitality, client experience, or high-end service environments
Proven experience delivering white-glove, high-touch service
Strong leadership and cross-functional collaboration skills
Exceptional communication and organizational abilities

Nice To Haves

Experience in Forbes-rated hospitality environments
Background in luxury real estate, yacht brokerage, or aviation
Experience building or scaling a client experience function
Exposure to long-cycle, high-value client engagements

Responsibilities

Design and implement a white-glove client experience framework
Define service standards across all client touchpoints
Establish processes and KPIs to measure experience quality
Oversee the client journey from contract to close (40–65 day lifecycle)
Ensure proactive, anticipatory communication throughout each transaction
Partner with internal teams to deliver seamless execution
Introduce high-touch elements (personalization, concierge-level service, attention to detail)
Elevate in-flight and transaction-related experiences beyond industry norms
Develop strategies to drive repeat business and long-term relationships
Identify opportunities to enhance client engagement post-transaction
Work across sales, project management, technical, and marketing teams
Build and scale the client experience function over time