Client Experience Coordinator
DiPasquale Moore•Kansas City, MO
12h•Onsite
About The Position
The Client Experience Coordinator supports clients throughout their case journey by providing proactive, compassionate communication and ensuring clarity at each major touchpoint. This role focuses on ongoing care calls during active representation and post-settlement outreach, helping clients feel informed, supported, and valued. The Coordinator plays a key role in delivering consistent, high-quality client experience that reflects the firm’s standards.
Requirements
- High School Diploma or GED
- Prior experience in client service, customer support, call-center roles, or legal support
- Excellent verbal communication skills with the ability to show empathy
- Strong organizational skills and follow-through
- Comfort with high-volume outbound calling
- Proficiency with Microsoft Office and case-management system
Nice To Haves
- Experience in personal injury, medical coordination, or client experience roles
- Bilingual (Spanish/English)
- Familiarity with Case Status, Neos, DOMO, or similar tools
Responsibilities
- Care Calls Throughout the Case
- Provider & Treatment Support (Experience-Related)
- Post-Settlement & Offboarding Experience
- Experience Feedback & Reporting
- Cross-Team Collaboration
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
